Lead Software Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is looking for a Lead Software Engineer to join the Connect team.

Connect is Docusign's webhook infrastructure team. This team supports a Tier 0 service (Docusign Connect) that is responsible for enabling internal and external customers to get notifications on events for any Docusign product. Many customers rely on this to power their downstream systems like vaulting and storage of agreements, reporting, or triggering workflows specific to their organization's needs. Connect processes tens of billions of events with a p99 end-to-end latency of less than 1s.

As a Lead Software Engineer on the Connect team, you are responsible for designing, building and maintaining key features that are integral to our customers and business. You are a hands-on technical expert who will guide and contribute to our development and operations teams to improve the creation of infrastructure solutions that scale with our rapid growth. As a successful lead engineer, you have a flexible attitude combined with an aptitude to learn and share. You are responsible not only for writing quality, scalable code but also for guiding the team to make the right decisions. You enjoy working in a fast-paced agile environment, care about the team's decisions, and are focused on quality-driven development.

We are seeking an engineer who is experienced in building distributed cloud applications. You will have the opportunity to work on a complex ecosystem in the cloud with a focus on scale and availability. You will be responsible for developing software solutions using object oriented methodologies, design patterns, and building scalable, highly available systems. You will also have experience with public cloud and be curious and able to learn new technologies and toolsets.

This position is an individual contributor role reporting to the Manager, Engineering.

Responsibility

• Write high quality code in C# .Net and other object-oriented languages that is easy to maintain and test

• Participate in an agile environment using Scrum software development practices, automated unit testing, continuous integration, code reviews, version control systems and automated build processes

• Research new features and technologies

• Raise issues proactively that might impact delivery commitments

• Fix production issues and maintain the code as needed

• Think about how to solve problems in scale and build fault tolerant systems

• Articulate clear Software Engineering strategies, plans, goals and objectives across multiple Engineering domains, projects and teams, including cross-functional partners

• Lead troubleshooting and remediation quickly during high severity incidents

• Be responsible for sharing and adoption of best practices for performance and availability for one or more functional area

• Contribute to and drive a culture of building scalable and highly available systems

• Identify, propose, and implement process improvements to continuously increase the teams productivity and efficiency

• Stay current with the latest development best practices and share your findings with the team

• Work as part of a cross-site development team to drive design, implementation, testing and release of products

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BA/BS degree or equivalent work experience
• 12+ years of overall software product development or Cloud/SaaS/Enterprise software engineering experience
• 12+ years' experience in C#, Java, C++, or other object-oriented programming languages
• 10+ years of experience with engineering best practices to include analyzing, designing, developing, deploying, and supporting software solutions, and/or infrastructure implementations/upgrades
• 4+ years in leadership, communication, and interpersonal skills, with the ability to collaborate with individuals at all levels of the organization
• Experience with Cloud Computing (public, private, and hybrid)
• Experience with the entire software development lifecycle, including version control (git), build process, testing, and code release
• Experience developing software solutions using object-oriented methodologies and design patterns
• Experience with SQL
• Agile and Test-driven development methodologies

Preferred

• Knowledge and experience in high scale, highly available (99.99+) systems
• Hands-on, professional experience with building RESTful web-services
• Excellent problem-solving skills
• Experience with cloud platforms
• Curiosity and ability to learn new technologies and tool sets
• Experience with Microsoft technology stack (.NET, C#, SQL Server, NOSQL databases, etc.)
• Passion for writing high-performance, reusable code for components that will be used across our product

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $171,500.00 - $277,025.00 base salary

Washington and New York (including NYC metro area): $164,800.00 - $242,225.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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