Product Support Engineer - Split Systems

LG Electronics USA
United States, Georgia, Alpharetta
4300 North Point Parkway (Show on map)
Dec 12, 2024
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: We are currently seeking a Product Support Engineer- Split Systems to join our dynamic team in Alpharetta, GA as part of the LGEUS CAC Controls Product Support Engineering Team! Provide elevated pre & post sales engineering support to LG staff and customers on proper application of LG Residential & Commercial Split System products, and OA / DOAS products. Work with LG sales and Rep/Distributor sales on specific projects that present unique or challenging application designs that employ the use of LG products. Assist in the creation and maintenance of application presentations, documents & tools used by LG staff & customers, handled by the Product Support Engineering team. Work as Subject Matter Expert (SME) to review data provided by R&D in New Product Introductions (NPIs), develop technical content details, and review all related materials in the material development process prior to its release to Tech Writers, Marketing and Operation teams. Conduct application training and seminars for LG staff & customers on new and existing LG products when necessary. Work with LG sales team to identify opportunities to develop strategies and application knowledge that promote sales. Provide support to other teams in creation and review of catalogs, brochures, submittals, guide specifications, engineering manuals, presentations, etc. Support marketing events to promote LG products as a viable and preferred manufacturer in the marketplace. Assist with tracking industry direction and developments in ASHRAE, AHRI, DOE, EPA and other standards, and develop strategies for application of products/systems accordingly. Work with Platform Management to support product development requirements for existing & new products. Assist with business case creation of new product based on market needs and customer feedback. To be successful you will need Bachelor of Science in ME, EE or equivalent 5 years experience in HVAC design or applied commercial heating & air conditioning industry Experience in the following would be a plus technical product applications support Successful history of interaction with factory R&D teams NPI: product definition, product/feature prioritization, product details/operation, strategic application and positioning Experience with VRF HVAC systems a plus Travel when necessary Recruiting Range $90,000 - $120,000 USD Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.