Program Assistant

Central Washington University is recruiting a Program Assistant to join our Testing Services team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $38,868 - $51,588 annually plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~10,000 students.

Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave.

The Role:

The Program Assistant assists with the delivery of accommodated and standard exams, general office and program duties. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment.

Testing Program:
- Administer testing examinations
- Ensure current testing requirements are followed as established by companies/testing organizations/certifications such as the Postal Service; irrigation; heating, ventilation, and air conditioning (HVAC); medical certifications including paramedics; Graduate Record Examination (GRE); placement exams; etc.
- Follow specific requirements for checking in, instructions to individuals, digital signatures, pictures, etc.
- Maintain electronic and manual files; compose and save correspondence; fax, scan, copy, create, revise, and save forms for office use; process duplicating requests; create, maintain and use Excel spreadsheets and Word documents
- Responsible for providing excellent customer service to students, faculty, and the public by answering questions regarding the test center and internal processes
- Verify candidate's identity and enrollment by using standard testing guidelines
- Provide test instructions, distributes test materials, monitors candidates as they test, collects test materials
- Follow established Testing Center guidelines, policies, and procedures
- File tests, answer keys, and student answer sheets
- Notify Director of testing security irregularities
- Responsible for the security of test materials and maintain confidential material
- Inventory testing material as it arrives or leaves office. Maintain appropriate level of supplies by notifying Director of supply requirements
- Enter test scores into PeopleSoft
- Communicate test scores to other university offices as needed

Accommodated Testing:
- Verify student identity using standard testing guidelines
- Confirm student has approved accommodations by using internal procedures
- Maintain filing system with student exams
- Maintain filing system with professor proctor notes
- Administer exams to students with disabilities
- Ensure correct exam time limits are applied for every student
- Collect, scan and email exam results to professors
- Responsible for security of all exams
- Make arrangements for reader or scribe as needed

- Other duties as assigned

• Experienced customer service skills with strong oral and written communication skills
• Proficiency using Microsoft suite package (word, Excel, email and/or similar software applications)
• Candidate will be required to pass certification requirements with various testing organizations in order to administer their exams within two months of hire
• Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position

Preferred Qualifications

• Bachelor's Degree
• Experience in student centered environment
• Experience working in a testing environment
• A record of promoting inclusivity in the work environment
• Life experiences that demonstrate an ability to contribute to CWU's commitment to inclusion and diversity

Competencies

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

Don't meet every single requirement? At CWU we're dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!

Salary: This position is based on the range 37 of the Washington State Classification Listing, which has a minimum annual salary of $38,868 and maximum annual salary of $51,588. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch) / PSE Bargaining Unit 4

Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave.

An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.