Director, Clinical Operations

As a Director, Clinical Operations, you will oversee the management and facilitation of production and quality within STERIS facilities. You will ensure Customer expectations are met by pre-actively managing activities by providing on-site support, training, and communication to sterile processing leadership and personnel. You will ensure proper operational processes are followed by all members of the team in conjunction with standards set forth by contractual obligations, the Department of Health, TJC, DNC, OSHA, CDC, AAMI, and AORN.

This is an onsite role with the requirement of working onsite at our Charlotte, NC facility.

You will have responsibilities in Leadership, Customer Support, Operations, and Processes to provide instrument processing expertise and service, maintaining Employee Engagement and instilling a culture of safety and retention. To effectively accomplish these expectations, you will:

• Motivate and manage a leadership team to provide excellent day-to-day service to support the operations of multiple healthcare on-site sterile processing departments and ensure delivery of the contracted deliverable and company initiatives.
• Collaborate with STERIS Business Development partners to ensure Customer and STERIS expectations are defined, achievable and properly communicated to the Customer.
• Determine the appropriate resource requirements to properly align staff to meet the contract deliverables for multiple departments at multiple sites and properly aligns staff with fluctuating demand and ensures leadership team possesses this same ability.
• Resolve Customer issues through root cause analysis and develop a plan with measurable outcomes to track progress
• Demonstrate understanding of the Instrument Processing Division's processes and the ability to manage and train staff, while implementing continuous improvement and business strategy.
• Effectively manage a P&L with a large budget.

Required:

• High School Diploma or equivalent and 12+ years of healthcare experience with 8+ years of leadership experience in a manufacturing or related industry; or 8+ years of healthcare experience with 6+ years of leadership experience and a bachelor's degree.
• Must have good working knowledge of Microsoft Office applications (4+ Years)
• Active certification in sterile processing/central sterile via CBSPD or IAHCSMM required. If not certified at point of hire, it must be obtained within 12 months of hire

Preferred:

• Instrument tracking software and employee management system experience (1+ Years)
• Medical instrument knowledge (1+ Years)
• Knowledge of Sterile Processing, Operating Room and Material Management functions (1+ Years)

Other:

• Must be proficient in project management and strategic thinking.
• Effective negotiating and influencing skills.
• Strong analytical skills with advanced knowledge of Microsoft Office applications. Must be capable of learning additional software as required.
• Must possess excellent verbal and written communication skills.
• Excellent multi-tasking, priority setting capabilities.
• Must possess solid managerial, analytical, organizational skills and financial acumen.
• Must have solid understanding and leadership experience in Lean Manufacturing.
• Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth.
• Must possess the ability to manage and direct remote employees

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement and a stable long-term career