Deposit Operations Assistant Manager

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This position interacts with employees, management, service agencies, and bank regulators to provide quality service, solve problems and achieve goals. Maintain efficient and accurate processing of deposit functions including transaction processing, data entry, reconcilement, documentation, audit and compliance, information management, and related functions. Works with manager to ensure success in various departmental projects, system upgrades, and bank and branch acquisitions. Implements strategies to achieve goals developed for the department as part of the Bank's annual operating plan. Ensure the department's compliance with operating policies, procedures and outside regulatory requirements.

Essential Responsibilities:

• Works cooperatively with the Director of Deposit Operations to oversee the bank's Deposit Operations Department consisting of four supervisors and approximately 45 employees.
• Primarily responsible for staff development, staff issues, and hiring and interviews of new employees in conjunction with Director. Maintains a log of training completed.
• Provides regular support and guidance to supervisors ensuring processes are efficient, on schedule, and in compliance with regulatory requirements for all Deposit related functions including: Customer Transaction processing, ATM and Debit card settlement activities, Regulation E and daily Fraud processing, reconcilement of deposit applications (Checking, Savings, Time Deposit, IRAs), account maintenance, government reporting, year-end processing.
• Analyzes changes necessary for process improvements or problem resolution. Works with Director to implement solutions.
• Assist Director with the conversion and processing for Bank or Branch acquisitions, consolidations, and De Novo Opportunities. Work with other departments to support customer communications, and overall conversion processes.
• Communicate with outside service providers to effectively resolve issues and implement system enhancements.
• Responsible for the department Business Continuity Plan and testing of critical operations to ensure all critical functions can be completed with minimal delay.
• Provide support and assistance to internal customers by serving as a resource on all departmental function related topics and concerns.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all applicable laws and regulations, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
• Ensure all employees and supervisors are adhering to policies and procedures to maintain compliance with regulations.

Ancillary Duties:

As an integral member of the Deposit Operations Department, this position is also responsible to provide assistance wherever necessary to help the Bank in achieving their annual goals.

Job Reporting Relationships:

Supervisor: Director of Deposit Operations

Supervises: Deposit Operations Unit Supervisors; IRA Department: Deposit Operations Generalists

Education, Training and Requirements:

• Bachelor's degree or equivalent experience.
• Management or supervisory experience in the banking or financial services field required.
• All applicants must be 18 years of age or older.

Skills:

• Strong interpersonal and organizational skills; including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results; ability to supervise, guide, and develop staff; analytical, research and problem resolution skills; understanding of banking policies, procedures and government regulations; strong communication skills, including verbal, non-verbal, written and presentation, and active listening skills; ability to escalate issues; team oriented; adaptability to changing environments, ability to navigate multiple computer systems and applications.

Experience:

Minimum of 6 to 8 years proven experience in banking, preferably in the operations area, the same in similar regulated industry, in a management or supervisory capacity.

40 Hours/Week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.