Manager, Network Cable Plant Manager (ITS)

The University of Southern California (USC) Department of Information Technology Services (ITS) is seeking a Manager, Network Cable Plant Manager and with an exceptional commitment to service excellence to join our team.

As the Manager, Network Cable Plant you will be an integral member of the Infrastructure Services team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.

A Network Cable Plant Manager manages the physical network infrastructure, including copper and fiber installations and maintenance. They ensure that the cabling systems are properly designed, installed, documented, and maintained to support the organization's communication needs.

MINIMUM QUALIFICATIONS

The ideal candidate for the position of Manager, Network Cable Plant Manager must meet the following qualifications:

• A bachelor's degree or combined experience/education as substitute for minimum education.

• Six years' experience in network operations, information technology, higher education and/or other relevant fields.

• Three years' in management role.

• Experience with IT infrastructures - network LAN, WAN, wireless, data centers, disaster recovery facilities, telecommunications, and various third-party applications including CRM, internal reporting, database management, and IT help desks.

• Proven track record of establishing strong customer relationships and delivering consumer-focused solutions within a large IT enterprise.

• Experience with budget planning and management, business case development, project management and organizational change practices.

• Demonstrated experience leading a multifunctional team, developing and managing diverse, high-performing teams with positive working relationships and strong rapport.

• Experience managing vendor relationships to establish contracts, statements of work, maintenance and service agreements, and to address service delivery issues.

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

PREFERRED QUALIFICATIONS

Exceptional candidates for the position of Manager, Network Cable Plant Manager will also bring the following qualifications or more:

• Bachelor's degree in business administration, engineering, computer science, computer information systems, or related fields. ITIL foundations certification.

• Existing or eligible to obtain security clearances.

• Eight years' experience in IT or other relevant industries.

• Five years' experience supporting large-scale network implementations and upgrades

• Five years' experience in leadership/management roles.

• Demonstrated experience implementing ITIL-based methods using ServiceNow software.

• Exemplary communication and interpersonal skills, with the ability to present the business side of technical topics to non-technical audiences, and persuasively and effectively interact with various stakeholders and diverse individuals and groups.

• ITIL V3 certification.

• BICSI ICT Certifications

SCOPE OF THE ROLE

The Network Cable Plant Manager manages the physical network infrastructure, including copper and fiber installations and maintenance. They ensure that the cabling systems are properly designed, installed, documented, and maintained to support the organization's communication needs.

The Manager, Network Cable Plant Manager will:

• Manages implementation of network maintenance and Information Communication Technology (ICT) infrastructure inventory, administration, documentation, releases, upgrades, and changes into the environment, working closely with data and voice engineering teams and leadership to minimize service disruptions. Manges campus dig alerts and marks cable path identification.

• Ensures the availability, performance, and operational integrity of network operations by managing and supporting network assets across campus.

• Collaborates with ITS departments and a broad range of key stakeholders in administrative and academic units, providing direct technical support and consultations for incident, problem, and change management processes for all network-related issues.

• Actively drives the process of embedding ITS values and behaviors. Leads by example, demonstrating ethics and high accountability to create a culture of trust and transparency. Accountable for the development of team members by helping them set and achieve goals for their career growth. Fosters an inclusive environment that values team member differences, creating a sense of belonging and appreciation. Drives best-in-class customer service to the university through effective team member engagement. Set team/individual goals and expectations aligned with ITS/University goals.

• Provides vision and strategic direction for infrastructure services within the broader ITS and USC environments. Provides monthly KPIs to SLT and builds strong relationships with ITS leaders, customers, partners, and stakeholders.

• Works closely with ITS leadership to identify, implement, and support cost effective, leading solutions for all aspects of network, wireless, and field services, maintaining currency with industry innovations. Provides thought leadership around process optimization, and administers the department budget by creating, planning, monitoring, reconciling, and directing resources.

• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

THE TEAM

The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a resilient modern technology infrastructure that delivers the performance necessary to meet the demands of a growing customer base. By training in the latest technologies for its highly productive and motivated workforce and providing outstanding customer experience and technology services, ITS aligns with the university's mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align with their abilities and potential. We are looking for top talent to join us on our journey.

ITS CULTURE

USC's ITS organization represents a diverse and talented team committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

ABOUT USC

USC is the leading private research university in Los Angeles-a global center for arts, technology, and international business. With more than 49,500 students, we are located primarily in Los Angeles and various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family-the faculty, staff, students, and alumni who make USC a great place to work-you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

Join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence.

The annual base salary range for this position is $155,000 to $160,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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Minimum Education: Bachelor's degree
Combined experience/education as substitute for minimum education
Minimum Work Experience: 6 years in information technology
4 years supporting large campus network environments
3 years in a management role
Combined experience/education as substitute for minimum work experience
Minimum Field of Expertise:
Experience with IT infrastructures - network LAN, WAN, wireless, data centers, disaster recovery facilities, telecommunications, and various third-party applications including CRM, internal reporting, database management, and IT help desks. Proven track record of establishing strong customer relationships and delivering consumer-focused solutions within a large IT enterprise.
Experience with budget planning and management, business case development, project management and organizational change practices.
Demonstrated experience leading a multifunctional team, developing and managing diverse, high-performing teams with positive working relationships and strong rapport. Experience managing vendor relationships to establish contracts, statements of work, maintenance and service agreements, and to address service delivery issues.