Fraud Continuous Improvement Analyst, Marlboro, Full-Time, Hybrid

Schedule

Monday - Friday 8:00 - 5:00 (40 hours)

What You'll Do

Summary/Objective:

This position is responsible for working closely with the fraud team and other business stakeholders to analyze current processes, identify bottle necks, areas of efficiency opportunity and recommend changes that align with enterprise fraud goals. This role will involve conducting data analysis, facilitating workshops, drafting procedures, process mapping and providing awareness & education to ensure the team is equipped to sustain improvements. The Analyst will also be responsible for tracking the progress of improvement initiatives and reporting on their performance and impact in alignment with DCU Success Sharing goals. Demonstrates business process management best practices, standards, and guidelines and has accountability for effective partnering with the Business Process Management Office (BPMO) The successful candidate will possess excellent analytical skills, strong communication abilities, and a proactive approach to problem-solving.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identify areas for process improvement and develop strategies to enhance efficiency and improve procedures and processes.
• Conduct data analysis to identify trends and areas of opportunity.
• Conduct root cause analysis to identify and address underlying issues.
• Leverage performance metrics to measure the success of improvement initiatives.
• Stay up to date with industry best practices and emerging trends and foster a culture of continuous improvement within the organization.
• Drives adherence to continuous improvement in alignment with Business Process Management (BPM) guidelines, policies and standards
• Demonstrates best practices to Fraud Department/BU and cross-functional team members
• Inventories and documents business processes, identifies process documentation gaps, and leads efforts to mitigate gaps in adherence with established BPMO methodologies
• Partners with BPMO team to create process flow diagrams, process maps, and other process related documentation
• Assists in defining, collecting, analyzing and reporting out on business process performance metrics and KPIs
• Collaborates with BPMO and participates in identifying, and reporting out on business process improvement and/or process automation initiatives to achieve business goals and strategies
• Tracks department/BU level improvements and works with all levels of the organization to define and embrace business process improvement best practices
• Supports the BPMO in its mission to standardize business processes such that they become repeatable, organized, documented and automated, whenever possible
• Ensures department-wide business process visibility and ownership
• Partners with business counterparts to help ensure that all business process related policies, procedures and supporting documentation is maintained for reference and audit purposes
• Supports ongoing process change management practices
• Supports administration of Business Process Management system and tool governance

What You'll Need

Education and Experience Requirements:

• Bachelor's degree in business, management, finance, information technology or related field preferred.
• Minimum of 1-2 years of experience in a comparable role (business operations, change management, technology or business analysis, project management and/or business process analysis).
• Fraud experience in a financial service industry preferred.
• Exposure to business process improvement methodologies preferred; direct experience with business process flows or diagrams, with a willingness to learn more
• Experience in the financial services industry is desired, but not required
• Excellent organization, planning and communication skills
• Experience working in a hybrid work environment
• Excellent written, verbal, and interpersonal skills
• Ability to manage multiple priorities and work independently
• Ability or desire to work with process data for reporting and decision making
• Willingness to learn about banking and/or credit union products and services
• Developing proficiency in Microsoft Office (Word, Excel, Teams, PowerPoint)
• Exposure to Business Process Management (BPM) Tools
• Exposure to Data Reporting Tools (Tableau, PowerBI)

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.