Sr Loan Servicing Representative II

Pacific Premier Bank
United States, California, Irvine
Jan 02, 2025
Description The Sr Loan Servicing Representative II is responsible for all loan boarding. This position is also responsible for all post origination quality control of loan reviews including, but not limited to, proper documentation, escrow account disbursements, flood and hazard insurance monitoring, payment processing and other various types of adjustable loan processing as well as understanding applicable compliance issues with knowledge of Commercial, Business Loans and Consumer Loans which may include Residential Loans. RESPONSIBILITIES Perform post origination quality control loan audits to ensure that all proper documents have been received. This requires follow-up and review of all trailing legal documents for new loan originations. Assist and conduct research necessary to address loan problems (data entry errors, payment exceptions/misapplications, etc.), resolve, and communicate outcome to appropriate parties. Perform Insurance and Flood tracking and all aspects of handling processing for Insurance and flood processing. Work closely with the funding group to insure that all loans to be boarded are complete and correct. Assist with SBA processing to include account maintenance. Assist in servicing and resolve Real Estate Tax Issues and processing Assist in processing monetary and non-monetary transactions that impact the loan portfolio (payments, NSF checks, payoffs, etc.). May assist in processing charge-offs, REO's, any loan adjustments, reversals, escrow disbursements, corporate advances, etc.). Assist in processing escrow analysis disbursements. Assist in processing Special Assets transactions and updates Assist in processing Charge Offs and Non-Accruals transactions and system updates Extensive customer service assistance Assist in daily GL balancing. Responsible for consumer dispute research and assist in resolution. Responsible for Participation Remittances reports and preparation Responsible for monthly FHLB collateral pledge report run Review and prepare responses to requests for payoff demands received from borrower, escrow companies and title companies as well as internal customers. Prepare, release documents for collateral releases for all paid loans for approval. Work with other members of the Loan Servicing Department for cross training May serve as a point of escalation for issues in the Loan Servicing Department. QUALIFICATIONS 3 or more years of experience in Loan Servicing Commercial, Consumer, & Business preferred Customer Service experience required Loan Servicing experience preferred A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $21.34 to $35.53. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https://www.ppbi.com/careers.html CA (Los Angeles applicants): Applicants are notified that the Company is an insured depository institution subject to the restrictions and requirements of Section 19 of the Federal Deposit Insurance Act (12 CFR 303) ("Section 19"). In accordance with Section 19, the Company will consider an applicant's criminal history after an applicant is made a conditional offer of employment. Qualified applicants with criminal conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance. Section 19 may prohibit the Company from employing an applicant with criminal conviction(s) for fraud, breach of trust, embezzlement, mishandling of money or any crime of violence may have a direct impact on the job duties as set forth in the job description and such convictions may result in withdrawal of a conditional offer of employment in accordance with the Los Angeles Fair Chance Ordinance. Because of the nature of our business, a review of your criminal history is necessary to comply with Section 19 and to avoid substantial risk to our business operations and licensing. #Onsite Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)