Sales Operations and Strategic Project Management

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider Craft Education as the next step in your career.

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all.

At Craft, we're revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits.

Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.

If you're looking to join the work-based learning revolution, we'd love to talk with you. At Craft, you'll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldn't be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you'll consider joining us.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

• Leads planning and delivery of high-impact and high-visibility projects in Craft's Sales & Revenue Department, managing colleagues, consultants, and/or contractors to deliver tangible results.
• Co-owns Sales Operations, in close partnership with Head of Growth, to drive scalability, efficiency, and revenue growth.
• Executes on specific workstreams in Sales Strategy & Planning, Process Design & Optimization, Performance Analysis & Reporting.
• Provides strategic support to the senior leadership of Craft Education.
• Manages escalated situations on behalf of the Head of Growth and develops solutions to address escalated situations for collaboration with the Head of Growth.
• Provides leverage by representing the Head of Growth at meetings, including presenting to senior leaders; summarizes key takeaways and action items for Head of Growth and follows up on action items on their behalf.
• Serves as a senior liaison within the matrixed WGU organization and WGU Ecosystem for internal and external partnerships and stakeholders.
• Other duties and responsibilities as the position evolves.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skill and Abilities:

• Strategic Planning: Deep understanding of strategic planning methodologies, frameworks, and tools to develop and implement organizational strategies.
• Project Management: Proficiency in project management methodologies and best practices, including project planning, execution, monitoring, and risk management.
• Business Acumen: Knowledge of business principles, market dynamics, financial analysis, and industry trends to inform strategic decision-making that drives programmatic outcomes and financial metrics.
• Change Management: Understanding of change management principles and techniques to effectively lead and navigate organizational change initiatives.
• Functional Knowledge: Familiarity with business-to-business ("B2B" sales operations, including best practices, competitive landscape, and emerging trends.

• Strategic Thinking: Ability to think strategically, analyze complex problems, and develop innovative solutions aligned with organizational goals.
• Project Leadership: Skill in leading cross-functional teams, setting project objectives, managing resources, and driving project execution to achieve desired outcomes.
• Analytical and Critical Thinking: Strong analytical skills to gather and analyze data, evaluate options, and make data-driven decisions.
• Risk Management: Skill in identifying risks, developing risk mitigation strategies, and effectively managing risk.
• Stakeholder Management: Ability to manage relationships with diverse stakeholders, including executives, team members, clients, and external partners, while maintaining alignment and managing expectations.
• Communication and Influence: Excellent verbal and written communication skills to effectively deliver information and influence key stakeholders at various levels.

• Effective Work Product: Ability to create effective written and oral deliverables which drive insights, discussion and decision-making
• Strategic Alignment: Capability to align initiatives with both Sales & Revenue Department and Craft strategic objectives and effectively communicate strategic rationale to stakeholders.
• Problem Solving: Proficiency in identifying problems, conducting root cause analysis, leveraging resources, and developing practical solutions to drive outcomes. "Figure it out" mentality.
• Execution with Judgment: Coordinates and undertakes a range of often complex, technical, and/or highly sensitive activities with collaboration, agility and excellent business judgment.
• Leadership and Team Management: Proven track record of inspiring, motivating, and guiding cross-functional teams, fostering a collaborative and high-performing environment.
• Adaptability and Resilience: Ability to thrive in a fast-paced and dynamic environment, navigate ambiguity, and adapt strategies and plans as needed.
• Results Orientation: Relentless focus on achieving outcomes and strategic objectives, ensuring that projects are delivered with a high level of ownership and quality.

Education

• Bachelor's degree in business, marketing, finance or related field.

Experience

• 5+ years of relevant work experience, including a proven track record of designing, managing and delivering projects with tangible outcomes
• Experience designing and implementing operational improvements to drive business outcomes.
• Experience with strategic planning and evaluation
• Experience managing/leading professional staff, consultants, and/or contractors within a tech startup environment
• Experience with successful collaboration across multiple internal and external stakeholders
• Experience in B2B sales operations

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Experience in education technology (edtech)
• Experience in B2B tech sales, sales strategy, or marketing

Location Requirements:

Work location is determined by role and business needs. In addition to our headquarters in Salt Lake City, UT we have office locations across the US. Senior leadership, administrative functions, and technology teams are typically assigned to work in one of our office locations. While this position will begin with a Remote/Work-From-Home designation, we will be moving to an In-Office/Hybrid model once a dedicated office space in Nashville, TN is established.

#LI-MM1

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI