Senior Director, IT CRM

Job Description:

The Senior Director of IT CRM will have overall responsibility for the strategy, systems administration, development, and support for Pluralsight's global Salesforce platform ecosystem. This senior leader will collaborate with business partners and technology owners to ensure solutions are robust, performant, and scalable, while meeting business and company objectives.

This is a high impact, high visibility position and requires a leader who is naturally collaborative, operates with a sense of ownership and accountability, is skilled at managing competing priorities, and can build and nurture an extraordinary team.

Who you're committed to being:

• You enjoy learning and are open to new ways of doing things.

• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.

• When communicating you are self-aware, insightful, and proactive.

• You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.

• You believe in continuous improvement and request frequent feedback from others.

What you'll do:

• Responsibility for implementing a comprehensive CRM business applications strategy supporting global sales, marketing, customer success, and professional services teams.

• Overall Salesforce.com platform architecture and solution delivery for Pluralsight, spanning system administration, development, support and architecture functions.

• Building, leading, and mentoring a world class distributed team of passionate Salesforce and business systems technologists and practitioners.

• Ensuring successful delivery of new capabilities and solutions that users love and will scale with Pluralsight long-term.

Experience you'll bring:

• Strong ability to partner with stakeholders at all levels

• Ability to manage a complex salesforce environment

• Great leadership skills with a passion to upskill your teams

Requirements:

• 10+ years experience in IT business applications management or related function with demonstrated success managing a portfolio of enterprise SaaS business systems and platforms.

• Deep understanding of leading Salesforce cloud platforms (Sales Cloud, Service Cloud, CPQ, Communities), with hands-on experience and advanced technical knowledge of core Salesforce development frameworks (Apex / Visualforce, Lightning) and standard practices.

• Has experience leading large-scale end-to-end platform implementations and systems consolidations in a fast-paced software business using agile/scrum methodologies.

• 5+ years at director level or above with a proven track record of building and leading successful technology teams.

Travel Requirements:

While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why you'll love working here:

• We're remote- and hybrid-friendly

• We're mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We're lifelong learners and champion team member growth and advancement

• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.

Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Physical and Mental Requirements:

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

The annual US base salary range for this role is $202,700 - $250,200 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.

Applications must be submitted within 90 days after the initial posting date to be considered.

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