Remote

Solutions Manager

FinThrive
United States
Jan 12, 2025
About the Role Impact you will make The Solutions Manager acts as the "concierge" for FinThrive clients. This role is committed to providing superior customer service experience by using in-depth product knowledge, detailed troubleshooting, and quality technical support when resolving post-implementation issues. As a part of the Solutions Manager team, you'll be exposed to the many facets of FinThrive as well as career growth opportunities. What you will do Deliver superior customer service while diagnosing and resolving client application, data, and connectivity issues in accordance with the internal policies, providing clear and concise documentation Provide coordination and clear communication via phone, email and Salesforce on a case or other client support activities to both internal and external customers Organize, investigate, and resolve assigned work in a timely and effective manner Assist with software testing releases Interface/communicate with other departments to ensure product maintenance utilizing established procedures Support application functionality and remains current on release updates and product knowledge Document support calls/cases and resolution for future reference and reporting Adhere to established procedures of documenting cases Document software/product bugs for development staff Provide additional client support What you will bring High School Diploma or Equivalent 2+ years of experience in a support role troubleshooting customer issues to resolution 2+ years of experience working in healthcare patient access, or patient registration, or insurance verification, or working for a vendor supporting a client hospital or physician Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience Demonstrated experience communicating effectively with a customer and simplifying complex information Ability to multi-task and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail Demonstrated ability to meet performance objectives, including all applicable service level agreements Demonstrated ability to navigate Internet Explorer and Microsoft Office What we would like to see Bachelor's degree in a related field Comprehensive understanding of hospital revenue cycle, specific to patient access Salesforce experience About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com \| FinThrive Careers \| FinThrive Benefits & Perks \| Physical Demands