Site Operations Manager

Position Summary:

The Site Operations Supervisor is responsible for preparing staff schedules, monitoring safety and security, conducting inspections, and maintaining accurate documentation. The Supervisor ensures compliance with contract requirements, assists with non-clinical client issues, and provides support during emergencies.

Essential Responsibilities:

• Recruit, hire, and train new staff members, ensuring that they are adequately prepared for their role.
• Prepare and maintain staff schedules for support specialist and review housekeeping schedules, while verifying and approving hours worked.
• Maintain accurate documentation regarding supervised staff.
• Recommends hiring and disciplinary actions to Site Administrator.
• Monitor staff, clients, residents, community supporters, and visitors.
• Assist in providing for client safety and security.
• Conduct all inspections and emergency drills as required by the Harbor Light System.
• Ensure urinalysis screens and property searches are completed per contract requirements.
• Oversee the maintenance of all records and reports kept by Support Specialists in SAM.
• Responsible for ordering all client food and personal supplies.
• Address non-clinical issues with clients (i.e. quality assurance such as food/rec activities).
• Assist clinical staff in investigating client grievances and complaints.
• Responsible for providing all reports as directed by Site Administrator, Clinical Supervisor and Human Resources Manager.
• Provide direction to staff for unusual or emergency situations with input from Site Administrator if needed.
• Participate in case conferences, giving input on client behavior and client rules.
• Perform other duties as assigned.

Additional Responsibilities:

Qualifications:

Education/Experience:

• Must possess a high school diploma or equivalent
• Minimum of two years of practical experience as a Supervisor
• Knowledge of addiction recovery preferred

Skills, Knowledge & Abilities:

• Ability to communicate effectively through spoken and written word

Computer Skills:

• Proficiency with Microsoft Office applications, email and internet
• Experience using electronic medical records system preferred

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed
• Valid Michigan Chauffeur License and approved by The Salvation Army MVR