Customer Service Rep I

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The person in this position under the supervision of the Lead/Supervisor conducts order processing, activities in accordance with departmental policies, procedures, and standards. Ensures coordination of materials and information is shared between Materials, Purchasing, Manufacturing, and Accounting Departments to support successful and expedient product delivery to the customer.

• Enters, processes, and tracks all orders that are submitted including gaming parts, inter-warehouse transfers, conversions, and gaming software.

• Creates manufacturing work orders related to customer service orders

• Conducts work order maintenance such as BOM changes, shortage allocations, and cancellations

• Expedites material delivery to fulfill customer demands in a timely manner.

• Processes all orders in a timely manner, and monitors each order to make sure that it is precise and accurate.

• Ensure orders with special instructions ship accurately and on time.

• Work with inter-departments to ensure orders will run smoothly and effectively.

• Strong working knowledge of Oracle and warehouse management systems.

Education

High school diploma or equivalent

Training and/or Experience

• Minimum 2 years of experience with a manufacturing or distribution company in a materials environment

• Inventory or production control experience preferred; knowledge in Lean Concepts

• Solid background in an MRP/ERP system

Knowledge / Skills / Abilities

• Conceptual knowledge of production and inventory control practices

• Quality driven and detail oriented ability to deliver exceptional Customer Service the highest level

• Good verbal and written communication skills

• Demonstrated excellent customer service skills

• Computer literate and proficient in all MS Office applications

• Self-directed and able to set priorities on a continuous basis

• Knowledge of bills of material, manufacturing work orders, and shop floor control.

• Knowledge of Lean Concepts

• Some process analysis skills; capable of solving problems

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Light & Wonder, Inc. and its affiliates (collectively, "L&W") are engaged in the highly regulated gaming business. As a result, L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, and/or meet certain standards dictated by law, regulation or contracts. To ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting due diligence and a background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.