Patient Services Representative II Per Diem

#CA-DK

The UCDH Department of Radiology provides diagnostic radiological services to adult and pediatric inpatients and outpatients. Under the direction of the Ambulatory Care Supervisor(s), and the Manager, the MOSC II Per Diem provides patient care coordination to Radiology modalities.

As the support member in Radiology, the incumbent is responsible for sustaining an environment of intrinsic goodwill in which to provide his/her assigned patient population with all essential non-medical assistance in areas of appointment scheduling, registration, ancillary visits, patient population, and insurance administration. Incumbents are expected to adhere to the established protocols of the Department of Radiology, practice standards, and principles of managed care.

This person interacts directly with Radiologists, clinicians, community physicians, and other University personnel. Incumbent works independently, and work is referred to his/her supervisor when standard procedures or processes do not apply.

Apply By : December 23 2024 at 11:59pm. Selection activities may occur at anytime.

Minimum Qualifications

For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Demonstrated knowledge of medical terminology and anatomy sufficient to schedule patient exams, read patient diagnostic physicians, log patient diagnosis and research film inquiries.
• Complete working knowledge of Radiology practices and protocols related to appointments, medical records, and other business and office procedures.
• Complete working knowledge of Health Care Insurance programs such as Medi-Cal, Medicare, HMO, PPO, fee for service, and worker's compensation, sufficient to obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, ancillary services, coordinate hospital admissions, complete and submit billing documentation and explain provisions and requirements to patients.
• Written and oral communication skills clearly and concisely provide information, explanations and instructions to and to elicit information form others with varying levels of ability to understand, including individuals who are ill, distressed, or for whom English may be a second language.
• Organizing skills to establish priorities for own work within stated guidelines; respond flexibility to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient and activity and frequent interruptions.
• Remains flexible and adaptable to changes in policies and procedures.
• Interpersonal skills to establish and maintain a friendly, welcoming environment for clinic's customers; to demonstrate an interested, understanding, compassionate and caring manner; to maintain a courteous and calm demeanor; and to use a firm and assertive approach to negotiate with and persuade others to take required action.
• Accomplishes a variety of concurrent assignments in an effective and efficient manner. Organize and prioritize assignments to complete assignments in a timely and efficient manner, particularly when there are changes in workload assignments, pressures of deadlines or heavy workload.
• Ability to present a professional appearance and manner.
• Ability to maintain composure, efficiently and a positive, customer-service oriented manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with customers who are ill, injured, angry, or emotionally distressed.
• Problem solving skills to independently identify a problem: identify the resources available to solve the problem; create viable solutions and take the action necessary to implement them and follow through to ensure that the problem is resolved to the satisfaction of all parties.
• Decision making skills to independently exercise delegated authority to take action, and to appropriately seek assistance from others when limits of delegated authority have been reached.
• Knowledge of standards keyboard, ability to input/retrieve data accurately. Required to accurately enter and retrieve patient data from the Hospital Information System (IS) and EPIC to include but not limited to, patient demographic and exam information, verification, status, change and amendment.
• Ability to effectively use computer system to create templates, enters pertinent patient information, and schedule appointments.
  
  

Key Responsibilities

• 50% - REGISTRATION/RECEPTION
• 40% - PATIENT'S VISIT COORDINATION
• 10% - INSURANCE ADMINISTRATION

Department Overview

The Department of Radiology is a 24-hour, seven day a week operation providing Imaging Services for adult and pediatric inpatients and outpatients.

POSITION INFORMATION

• Salary or Pay Range: $29.42
• Salary Frequency: Hourly
• Salary Grade: 263
• UC Job Title: MED OFC SVC CRD 2 PD
• UC Job Code: 009211
• Number of Positions: 1
• Appointment Type: Staff: Per Diem
• Percentage of Time: 20%
• Shift Hours: 08 Hours
• Location: Main Hospital (HSP001)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: No
• This position is 100% on-site
• THIS IS NOT AN H-1B VISA OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work variable hours, alternate shifts, and occasional overtime to provide coverage as needed for sick leave, staffing shortages, etc. Must be available for evening, weekend, and holiday coverage per departmental staffing guidelines. Must adhere and support the smoke-free environment. Must adhere to all policies and procedures. Must keep work area clean and free of debris. Must comply with annual TB test and CPR per Joint Commission regulations. Excellent attendance and punctuality required.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks