Student Services Specialist Senior (Short-term) (Financial Aid)

Maricopa Community College district
United States, Arizona, Phoenix
Dec 18, 2024
Student Services Specialist Senior (Short-term) (Financial Aid) Job ID: 320886 Location: GateWay Community College Full/Part Time: Full Time Regular/Temporary: Regular Hourly Rate $20.23-26.30/per hour; DOE Grade 111 Work Schedule Monday - Thursday, 8am - 5pm; Friday 8am - 5pm.; except during peak (August/January): Monday - Thursday, 9am - 6pm.; Friday, 8am - 5pm. Some evenings and weekends may be required. Summer Hours: Monday - Thursday, 7am - 6pm. Work Calendar 12 Months Funding Information This is a short-term position, and it has an expected job end date of 12/31/2025 with renewal based on available funds and the needs of MCCCD. Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Campus Statement GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 50% of our students indicate Hispanic heritage, 70% identify as Black, Indigenous People of Color (BIPOC) and better than half of the student population represents more than 40 countries. GateWay is a College of Well-Being, committed to cultivating an environment of meaningful learning, engagement and connection. We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Core Values of Character, Care, Connection, Contribution and Career. GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty to thrive. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity, justice and well-being for all. Job Summary Provides financial aid student services program support, advisement, processing, and information by performing the more technically demanding program support tasks, including extensive responsibilities for student advising, counseling and financial aid processing. Coordinates office workflow and provides training to other staff members. Participates in a financial aid outreach program to include presentations, training and assisting students through the financial aid application process. Ensures program compliance by review and monitoring of student files, reports, and student issues. Conducts system testing and makes recommendations as needed. Works with a diverse population of administrators, faculty, staff, students and the public. Essential Functions 25% - Performs more technically complex and challenging Title IV and non-Title IV processing and researches complex financial aid problems to guide and assist staff members as needed. Researches, analyzes, and interprets federal and state regulations to ensure organizational compliance and to respond to inquiries. 25% - Provides oversight to all financial aid processes in both Credit and Clock, including Student Information System (SIS) reports, verification issues, determination of need, awarding and award adjustments, and assists with maintaining, updating, and troubleshooting SIS. 15% - Provides specific program administration and oversight (i.e., Pell, Direct Loan, Federal Work Study, Scholarships, etc.) to include, but is not limited to, reconciliation. 15% - Prepare and conduct staff training, provide work direction, provide information, and make recommendations regarding financial aid program guidelines and business processes. Coordinate workflow and the implementation of policies and procedures. 10% - Respond to more complex escalated student/parent inquiries in person and via telephone. 10% - Prepares, designs, and maintains correspondence, reports, presentations, program materials, and documentation; performs other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Bachelor's degree in a related field, such as education, business, or accounting B. Experience performing complex functions in a financial aid office, such as professional judgment reviews, income adjustments or dependency overrides, and packaging federal and institutional aid packages C. Experience maintaining, applying, and communicating financial aid regulations and guidelines. D. Experience with system setup and troubleshooting issues in an automated financial aid system (such as PeopleSoft or another student information system). E. Experience with developing and updating procedures and staff training experience with developing and maintaining business processes and documents. Special Working Conditions Will be required to travel or be assigned to all GateWay locations May require some evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs. Must be in good standing and not be in default of a student loan, or in overpayment of student grant assistance In order to perform work in the GWCC Financial Aid Department candidates cannot owe a repayment or be default on any federal funds Per Title IV Federal Regulations, applicants for this position may not be a member of a person's family (parent, sibling, spouse, child, spouse's parent or sibling, or sibling's or child's spouse) who works in the GWCC Cashier's Department MCCCD does not sponsor individuals for any type of work visas How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled; first review 12/16/2024. Applications received after the review date may not be screened. EEO, Title IX, & Clery Act* Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320886&PostingSeq=1 jeid-672b9fd8a25e884aa24ed05bd24dce3b