ER Financial Counselor

Lee Health

$16.49 - $20.16 / hr

United States, Florida, Fort Myers

13681 Doctors Way (Show on map)

Dec 18, 2024

Location:Gulf Coast Medical Center -13681 Doctor's WayFort Myers FL 33912

Department: Registration Services

Work Type: Full Time

Shift: Shift 3/7:00:00 PM to 7:00:00 AM

Minimum to Midpoint Pay Rate:$16.49 - $20.16 / hour

Summary

As a first point of access for Lee Memorial Health System customers this position completes and assists with insurance verification, authorization, and financial screening to secure maximum reimbursement for the Health System. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication which occurs telephonically, in person, and bed-side in a direct clinical care setting. Requires extensive computer knowledge and analytical experience to navigate and interpret information provided by a multitude of payers. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times.

Requirements Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required	or

Additional RequirementsPost high school training or college preferred. Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
1 Year	Customer Service	Required	and
1 Year	Healthcare	Preferred	or
1 Year	Scheduling	Preferred

Additional RequirementsExperience with Epic is a plus. State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

US:FL:Fort Myers