Supervisor, Authorization Coordinator

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Supervises the day-to-day operations of the non-clinical authorization team.
• Oversees the development, utilization, and evaluation of internal processes to ensure customer satisfaction, efficient operations, and accurate and timely resolution for all complaints and issues.
• Coaches staff to provide quality member services, and prompt and accurate completion of all required documentation.
• Ensures effectiveness of daily activities such as responsiveness to emails, number of calls, complaints issues, accuracy in setting up authorizations, etc.
• Develops and maintains a strong ongoing customer service focus in dealing with internal and external customers and conveying a positive image of the organization.
• Works with management team, to identify trends and variances; ensures timely and accurate resolution of discrepancies.
• Participates in Quality Assurance ("QA") activities to maintain high levels of staff performance and aligns department performance with organizational standards.
• Performs all duties inherent in a supervisory role.
• Participates in identifying staffing and operational needs, participates in hiring, training, evaluating and when necessary, termination of assigned staff in accordance with VNS Health policies and procedures.
• Collaborates with Manager in conducting performance appraisal of assigned staff.
• Participates in special projects and performs other duties as assigned.

Education:

• Bachelor's Degree in Business Administration or related field or equivalent work experience required

Work Experience:

• Minimum of three experience in a health plan or customer service environment required
• Working knowledge of Medicare /Medicaid and NYS and CMS regulations a plus preferred
• Proficient in personal computer skills including Microsoft Word and Excel required
• Effective oral and written communication, interpersonal, and customer service skills required