Regional Product Support Manager - Northern California, Oregon, Washington

Job Description:

Terex Utilities is a truck equipment final stage manufacturer of digger derricks, aerial devices and associated equipment for the utility industry,municipals, telecommunications, tree and electrical contractor markets.

This position located in the Northern California, Oregon and Washington area will be reporting to the Product Support Manager, South Dakota.TheRegional Product Support Manager (RPSM)will be the first point of contact technical resource for large key customers in the specified region. They will be the intermediary between these customers and the factory and/or service entities for any and all issues with either new deliveries of equipment or its ongoing maintenance and use. The RPSM will have a broad focus that ranges from new truck in-services to participating in new truck build meetings, to training and occasional hands-on support to resolve issues with the trucks, as well as regular customer visits and/or calls to ensure ongoing overall customer satisfaction.

Main Duties and Responsibilities:

• Respond directly and immediately to technical inquiries regarding the equipment in your area

• Monitor and manage all open NPIR/Service cases for the customer

• Perform operator and technician training to assigned customers and others as required

• Facilitate and/or participate in, as needed, regular cadence calls for issue resolution

• Create and maintain customer issue action lists

• Perform Root Cause Corrective Action (RCCA) follow up for key issues.

• Monitor outstanding and/or upcoming service work needed - both branch and field service to ensure agreed service levels are met or exceeded

• Monitor customer rental activities and coordinate rental options as needed

• Develop, deploy, and manage comprehensive service and support playbooks

• Participate in, as needed, new truck build kick-off meetings and pre-paint inspections

• Be willing to be flexible and travel when needed, could include some weekend travel

• Work remotely from home and have good time managing skills

• Work the Tech Phone Queue if required

Required Qualifications:

• Minimum a high school diploma or equivalent

• Ten years' experience working directly with Terex Utilities equipment as a technician or in a direct maintenance management role - deep technical equipment knowledge is required

• Have a good knowledge of Hydraulic and Electrical systems

Preferred Qualifications:

• Experience with Oracle Redwood.com case management system

• Experience in customer facing roles is highly desired

• Experience with customer training for Utilities equipment

• Project management experience is a plus

• Must be computer literate with basic proficiency in Microsoft Excel, Word, and PowerPoint

• Fluid Power Society (FPS) and National Commission Certification of Crane Operators (NCCCO) certification or ability to gain certification.

The compensation range for this position is $90,00 - $110,000 annual salary. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex,we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) atGlobaltalentacquisitions@terex.com

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.