Customer Engagement Representative
Covetrus | |
parental leave, paid time off, paid holidays, 401(k) | |
United States, Ohio | |
Dec 18, 2024 | |
Customer Engagement Representative *This is a remote position located in the Eastern time zone* Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe. The Customer Engagement Representative plays a pivotal role in ensuring exceptional service and support for our Veterinary clinic and Hospital customers using an Omni-channel approach. This individual is a partner with their Veterinary Relationship Manager (VRM) to ensure our customer is taken care of. This individual will own the order management, intake and resolution of customer issues by collaborating closely with various internal departments. They will provide valuable product and order status information. The successful candidate will demonstrate a keen eye for detail, a passion for optimizing the customer journey, and a proactive approach to issue resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE
COMPETENCIES (SKILLS AND ABILITIES)
PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary may vary depending on factors such as confirmed job-related skills, experience, and location. However, the pay range for this position is as follows. Sales Positions are eligible for a Variable Incentive $26.77 - $44.60We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: * 401k savings & company match * Paid time off * Paid holidays * Maternity leave * Parental leave * Military leave * Other leaves of absence * Health, dental, and vision benefits * Health savings accounts * Flexible spending accounts * Life & disability benefits * Identity theft protection * Pet insurance * Certain positions may include eligibility for a short term incentive plan Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. |