Student Services Specialist - Enrollment Services (Short-Term)

Maricopa Community College district
long term disability, tuition reimbursement
United States, Arizona, Phoenix
Dec 19, 2024
Student Services Specialist - Enrollment Services (Short-Term) Job ID: 320912 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $18.82 - $23.55/hourly, DOE Grade 109 Work Schedule Monday - Friday, 9am - 6pm & 7:30am-4pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7:30am-6:30pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Campus Statement Phoenix College (PC) welcomed its first students as one of the first institutions of higher education in Maricopa County on September 13, 1920. PC's founders envisioned the College as a place of inclusion as a non-segregated institution. In 1962, the Maricopa County Community College District (MCCCD) was established, with PC as the flagship institution. MCCCD is now one of the largest community college districts in the nation. PC serves an ethnically diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students. PC proudly champions the values of equity, integrity, and community. The majority of PC students are part-time, first-generation students seeking career and technical education or university transfer. PC is nationally recognized as a Seal of Excelencia Certified institution for intentionally serving Latino students and demonstrating positive student outcomes. With more than 150 degree and certificate programs, Phoenix College embraces a learning-centered approach to ensure quality teaching and learning. We strive to prepare students to meet their unique goals - university transfer, career training and advancement, and lifelong learning. Join our top-tier faculty and staff as we innovate and lead in higher education. Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options: 20 paid observed holidays Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more. Pre-Retirement Events Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!) Job Summary In a learning college setting, this role offers comprehensive enrollment services for both new and returning students. It involves collaboration with the team that manages the Contact Center, Welcome Desk, and Admissions, Records & Registration. The position also delivers support for testing, advising, financial aid, veterans, international students, and various related enrollment services. Customer service is provided through multiple channels, including in-person interactions, phone calls (both inbound and outbound), chat, and text messaging. Additionally, this role utilizes various technology systems to effectively assist students in navigating the enrollment process. Essential Functions 55% - Student Support: Delivers comprehensive support to prospective and current students across various enrollment services, including admissions, placement testing, registration, financial aid, veteran services, international programs, career services, and transfer requirements. Primarily assists students through phone, email, chat, and text. Provides in-person backup support at the Welcome Desk in the Hannelly Center. 20% - Data Management: Collecting, entering, updating, and verifying student information in various systems like CRM, SIS, and Amazon Connect. It includes reviewing and processing student applications for accuracy, requesting additional information when necessary, and performing online data entry. The position also requires ensuring student records are updated according to laws, policies, and regulations. 15% - Team Collaboration and Training: Works within a team to help train staff, direct temporary workers, and provide evening coverage when necessary. Participation in cross-functional committees is also expected. 10% - Special Projects: Involves assisting with enrollment-related special projects, processing documents, and presenting information to interested groups. This includes other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution and one (1) year of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR High School Diploma and three (3) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. Desired Qualifications At least one year of experience in a customer service role with significant public interaction. At least one year of experience, preferably working in a high-volume call center. Has experience in roles related to admissions, records, registration, advisement, or financial aid. Has experience working with student services systems such as a Student Information System (e.g., PeopleSoft), a Customer Relationship Management system (e.g., Sales Force, ASSIST), or Student Services Management tools (e.g., Cranium Cafe). Has experience working in a team environment. Has experience using Google Suite and/or Microsoft Office. Special Working Conditions Hours of operation: Monday - Thursday 8am-6pm, Friday 7:30am-4:00pm, varied schedule within these hours. May be required to work occasional evenings and weekends (40-hour week) This position's area of responsibility requires working fully in person. Travel to campus during the interview/selection process will be at the candidate's own expense. May be required to sit for a prolonged period of time; viewing a computer monitor How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Apply on or before 01/05/2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320912&PostingSeq=1 jeid-887b152c74d8bd4cbda0dbb53c71ea48