Technical Support Specialist I

University of the Pacific

United States, California, Stockton

3601 Pacific Avenue (Show on map)

Dec 20, 2024

Posting Details

Position Information

Job Title	Technical Support Specialist I
Union Level
Department	Pharmacy Computer Lab
Campus	Stockton
Posting Number	201303898P
Full or Part Time	Full Time
Number of Months	12
Work Schedule	Work is performed during normal business hours, and may require working some nights and weekends to support special events.
Position End Date
Open Date	12/20/2024
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.

Position Summary Information

Primary Purpose	Under general supervision, the Technical Support Specialist I is responsible for providing A/V support, front-line basic technical support, and delivery services for the School of Pharmacy, with an emphasis on A/V support to fulfill the objectives of the unit, school, and departments.
Essential Functions	Provides front-line technical and audio-visual support; resolves system configuration and performance issues with hardware and software for the staff and faculty. Administers and maintains A/V equipment and computers for offices, labs, and classrooms. Works toward maximum repair efficiency, working with vendor technicians, when necessary, with the objective of little to no classroom downtime. Facilitates various types of meetings and events held in PHS facilities, utilizing audio/video conferencing tools such as the Zoom Workspace app, the Microsoft Teams app, and Poly phones. Provides basic technical assistance in day-to-day technical troubleshooting to internal and external students, staff, and faculty using laptops, desktops, and various media devices. Assists all departments in technical inquiries related to supporting the organizations of the Pharmacy and Health Sciences programs at the University. Performs hardware repairs, software installations, and maintenance for all types of laptops, desktops, printers, projectors, and multi-function devices. Performs tasks in areas relating to facilities operations and technology, including, but not limited to: Conducts tasks associated with the timely delivery of packages. Delivers all packages to units promptly, noting and following special handling requirements. Part ordering, procurement, service requests, and tracking for facilities, operations, and computer services. Operates and maintains department print shop. Fulfills poster-printing and laminating requests, providing guidance when necessary. Keeps required supplies in stock. Demonstrates the knowledge of general photography to take photos of events and headshots when requested, using a DSLR camera and photo editing software. Troubleshoots and maintains PacificPrint printers to ensure optimal functionality and minimal downtime as well as looking after shredding bins to schedule timely disposals. Maintaining and driving the Pacific Mobile Clinic van to ensure efficient logistics and support for various events Writing procedures and technical documentation. Performs other duties as assigned or requested. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications	High School Diploma. Two (2) years of experience in computer support services or similar environments.
Preferred Qualifications	One to two years of post-high school education. Experience in Customer Service/Helpdesk environment. A+ or equivalent certification. Proficient experience with AV presentation systems. Crestron, Extron, and/or AMX programming knowledge. Demonstrated proficiency in Dell, HP, and Lenovo warranty work and parts installation. Proficiency in and knowledge of desktop operating systems: Microsoft Windows, Apple OSX, and productivity software (Office 365, Adobe Creative Cloud suite, etc.). Positive attitude, proven ability to work successfully with diverse populations. Ability to self-pace and facilitate coordination of laptop/computer repairs for students with minimal oversight. Communicates clearly and effectively with users of varying levels of expertise. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Limited exposure to hazardous and chemical substances. Ability to lift up to 50 lbs. Pushing, pulling weights up to 150 lbs. Frequent walking, standing, bending, kneeling, lifting, reaching, retrieving overhead weights up to at least 25 lbs, sitting and computer use, and use of phone. Work Environment/Work Week/Travel: Work is performed primarily in the office and supply and receiving environment. Occasional work performed in a research laboratory. Work is performed during normal business hours, and may require working some nights and weekends to support special events. Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range	$22.00 - $24.00 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AA/EEO Policy Statement	University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.