Quality Safety Regulatory Project Manager

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Leads as a change agent, improvement advisor and facilitator. Manages change in a planned and productive manner.
• Leads and develops sustainable performance and process improvement strategies to align care, treatment, and services with evidence-based, experience-informed structures and processes.
• Builds and defends the business case for Quality and Safety considering return on investment (ROI), regulatory or contractual requirements, and strategic competitive advantages.
• Creates an environment to review, recommend, and adopt best practices as part of quality, safety, regulatory and/or performance improvement.
• Ensures practices, policies and activities are in compliance with the requirements of relevant regulatory/licensing/oversight bodies; and ensures their readiness for associated review, inspection, reporting, and application processes. This includes, but is not limited to, the Joint Commission and the Department of Public Health, and the Centers for Medicaid and Medicare.
• Facilitates development of priorities by: establishing criteria for priority assessment (volume, risk, problem prone processes); using data on past performance to assess gaps; using external drivers for consideration including new regulations, and standards; and leveraging performance improvement tools to create a matrix for priorities to aid in decision making.
• Establishes a learning system by fostering creativity, encouraging spread of patient centric and evidence-based innovations.
• Assesses, designs and evaluates Patient Safety and Regulatory processes.
• Leads the development and implementation of comprehensive strategies to minimize risks and establishes action plans to address problems when identified.
• Uses evidence-based tools and strategies to implement advances and improvement of risk factors that affect the safe delivery of healthcare (i.e. Health IT, adverse event reporting). Tools include Failure Mode and Effects Analysis (FMEA), Root Cause Analysis (RCA), Checklists, project plans.

Position Qualifications:

License/Certification/Education:

Required:

• Master's degree in public health, health care administration, business administration or related area required, or Bachelor's degree required with employee currently enrolled in a qualified Master's level degree program.

Preferred:

• Clinical degree.
• Certification in Healthcare and/or Quality.

Experience/Skills:

Required:

• Five years of related experience.
• Strong knowledge of clinical processes and operations in a health care system.
• Demonstrated leadership and project management skills, proficiency in statistical quality control techniques, operations analysis, and quality management training.
• Excellent verbal and written communication skills.
• Exhibits strong analytical skills to perform data analysis of qualitative and quantitative data, review statistical reports, identify data needs, while maintaining attention to detail.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.