Assistant Line Manager

Assistant Line Manager

Primary Purpose of the Position

The Assistant Line Service Manager leads and oversees the Line Service Technicians for a specific Modern Aviation location when the Line Service Manager is off duty, unavailable, or as permitted. He or she must lead by example, while coordinating scheduled and unscheduled events, delegate tasks, multitask, and resolve problems. The Assistant Line Manager is responsible to assure the Line Service Team is highly productive, delivering consistent customer service with the highest level of safety, and making sure the team, as well as facilities and equipment perform at their best, always. The Assistant Line Service Manager must have strong communication, planning, and coordination skills, to motivate his/her team to reach set targets.

Essential Functions

• Directly manages all FBO LST Supervisors and Line Service Technicians when Line Service Manager is off-duty or unavailable.
• Develop and maintain Line Service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment.
• Assist with recruiting and interviewing the hiring of new Line Service and/or Charter team members.
• Ensure that all Line Service and/or Charter employees are properly trained with appropriate documentation to evidence such training.
• Assists with LST work schedules and recommend appropriate staffing levels to the Line and Operations Manager and General Manager.
• If applicable, must ensure charter scheduling matches customer demand.
• Lead and direct all line service deliveries and provide service recovery when necessary.
• Lead and conduct shift briefings with supervisors and employees.
• Comply with and ensure accountability for Company policies and procedures related to customer/line service standards, safety, and security procedures.
• Ensure a culture that promotes first class customer service and safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, IS-BAH, monthly service/safety meetings, training, and documented service/safety procedures.
• Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement.
• Develop and maintain strong relationships with customers and business partners.
• Ability to make fast decisions by using judgement consistent with company policies, standard operating procedures, and safety regulations
• Formulate procedures for use in the event of aircraft accidents, fires, or other emergencies.
• Conduct accident investigations to determine root causes, including all reporting involved with the incident
• May perform tasks such as time and attendance administration and processing new employees
• Perform duties required of Line Service Supervisors and Line Service Technicians as needed.
• Additional duties as directed by the Line and Operations Managers or General Manager from time to time.
• Assists with fuel ordering for assigned FBO location.
• Keeps track of daily fuel inventory.
• May oversee Fuel Quality Control activities.

Minimum Qualifications:

• Should have a working knowledge of all on FBO location job duties and the standards needed to achieve operational excellence.
• Ability to make quick decisions on the ramp, while maintaining customer service standards and safety.
• Acts as a role model within and outside of the location.
• Demonstrates and models' strong interpersonal skills to handle sensitive and confidential situations and documentation.
• Must have a strong commitment to results
• Must possess computer knowledge in Microsoft Office

Preferred Qualifications:

• At least 5 years of previous line service experience
• Experience in customer service
• Excellent communication, interpersonal, and customer service skills
• Communicates regularly with local management team
• Strong initiative, execution, and organizational skills
• Provides feedback to improve processes, job guides, and overall company operations.
• Demonstrates flexible and efficient time management and ability to work without direct supervision and prioritizes their and their employee's workload/flow appropriately to meet company and customer expectations.

The Company

Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern's goal is to build the third largest national FBO network in the United States.

Company Benefits

Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match

Other Available Benefits

Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401K

Reports to: Line Service Manager

Supervisory Responsibility: This job has no direct supervisory responsibilities.

FLSA Status: This position is exempt.

Work Environment: While performing the duties of this job, the employee will frequently be exposed to wet and/or humid conditions. The employee may also be exposed to long periods of snow and/or cold temperatures. The employee may be exposed to long periods of extreme heat temperatures, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Travel: This position may require occasionally travel to other Modern Aviation locations.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand or walk. The employee frequently will be required to use his hands to handle and feel and reach with hands and arms; climb or balance; stoop, kneel, crouch, sit, or crawl. The employee must regularly lift and/or move up to 50 pounds.

EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.