New 
Customer Engagement Lead
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Dec 28, 2024 | |
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OverviewWe are looking to hire a Customer Engagement Lead to support the office of the Corporate Vice President for US Commercial Industries. This role requires the ability to think both at a strategic and programmatic level, be able to effectively drive processes and consistency across the business and deliver impactful business outcomes. The individual needs to be comfortable working with and engaging senior leaders while managing priorities in a fast-paced, complex environment. This role will orchestrate across a variety of stakeholders for core deliverables and requires an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Proactive planning of Corporate Vice President (CVP) engagement with customers and partners in alignment with the team's strategy,goals,andobjectives. Run an effective triage process for directing ownership of all customer engagement requests from the field. Coordinate and manage to closure all customerescalations directed towards the CVP including conducting due diligence across field teams, organizing resources to resolve, preparing andsummarizing info to the leader, engaging the right owners or Subject Matter Experts (SMEs) who should take execution ownership of resolving the issues. Plan and support customer and partner visits to the Microsoft Executive Briefing Center where theCVPis engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team's and the customer's most critical and strategic priorities. Ensure all executive engagements/field visits at CVP level and above (SLT field visits) are run smoothly with right customers/partners engaged and productive meeting outcomes achieved. Act as a single point of contact (SPOC) aligningwith local teamsand stakeholders topreparefor site visits, working directly with associated Executive Offices from planning to execution, and driving follow up actions and communications. Maximize customer, partner, and field engagementsundertaken by the CVPduring domestic and internationaltravel,includingaligningwith local teamsand stakeholders topreparefor site visits, prepping the leader, and driving follow up actions and communications. Coach account teams onexec engagement strategy, including overseeing allrequests from Americas accounts for the upper-level Leadership Team (SLT). Actively participated in the Americas Customer engagement community, leveraging best practices and actively contributing to process improvements. | |