New 
Customer and Partner Engagement Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Dec 28, 2024 | |
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OverviewCustomer and Partner Engagement Manager Each day is different in Health Life Sciences Public Industry (HPSI) headquarters (HQ) office. This role requires an individual to be self-motivated and self-directed, comfortable with ambiguity, and excellent at communicating in a fast-paced environment while driving high-quality results. The HPSI HQ Office requires team members to uphold the team's philosophy of operating with the highest level of integrity, inclusivity, and trust. The role reports to the HPSI Chief of Staff. Coordination with others is essential to drive high impact engagements, in both planful and dynamic ways. Effective partnership in this tight team is important for success. This role is responsible for maximizing the impact of the HPSI CVP through deep engagement with customers and partners and identifying breakthrough opportunities. A successful candidate can generate operational efficacy that facilitates customer engagements in collaboration with related teams and individuals. You will engage with 300-500 account teams in a fiscal year. Through that engagement, you'll need to establish a strategic view on customer and partner engagements and guide the prioritization of the HPSI CVP's time with customers and partners
ResponsibilitiesKey responsibilitiesPersist the established customer engagement strategy and execution model for the HPSI Corporate Vice President (CVP) - aligned to the team's strategy, goals and objectives. This includes persisting and improving the criteria and triage process for directing ownership of customer engagement activities.Run the rhythm to support executive sponsored accounts, which includes continuing and improving the current process, solid customer plans with clear objectives, collating and providing strategic customer insights and efficient tracking of actions that will contribute to direct business and customer impactCoordinate and manage to closure all customer issues directed towards the HPSI CVP including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or Subject Matter Experts (SMEs) who should take execution ownership of resolving the issues.Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the HPSI CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team's and the customer's most critical and strategic priorities. Maximize customer, partner, and field engagements undertaken by the HPSI CVP during while traveling including aligning with local teams and stakeholders to prepare for site visits, prepping the leader and driving follow up actions an up actions and communications.Coach HPSI account teams on executive engagement strategy, including overseeing all requests from HPSI accounts for SLT.Manage the community of HPSI customer engagement managers, including thought leadership for the role and process and tool standardization and improvements. Actively participate in the America's Team's Customer and Partner Engagement community, representing HPSI, and leading the Education, Federal, Healthcare and State and Local Government (SLG) teams. | |