Hotel Operations Manager - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Asa Hotel Operations Manager you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, smooth check-ins, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.

THE DAY-TO-DAY:

• Provides leadership and direction to enhance guest experience within front desk operations, consistent with the company's service standards

• Facilitate individual meetings with team members to provide personalized performance feedback, recognize professional achievements, and address concerns

• Accountable for fostering employee engagement, through training, recognition, rewards and development

• Communicate policies and procedures, and ensure compliance

• Deliver team updates, conduct pre-shift meetings, motivate and direct team

• Lead the hotel management team in achieving operational and financial goals including managing labor and overall financial performance

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives

• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team

• Engages in interviews, candidate selection, employee counseling, and coaching

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age

• Has a bachelor's degree or equivalent work experience in hospitality, business management, or leadership

• Ability to work varied shifts, to include weekends and holidays

• Prior experience in a leadership role within a hotel/resort setting, and managing employees under a collective bargaining agreement

• Is proficient in the utilization of HotSOS, Amadeus, and Opera

• Is team-centric and has strong interpersonal skills

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532

Are you ready to JOIN THE SHOW? Apply today!