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Director of Restaurant Technology

Vaco
$130,000.00 - $180,000.00 / yr
United States, North Carolina, Charlotte
Jan 04, 2025
Job Title:Director of Restaurant Technology
Location:Charlotte, NC
Job Type:Full-Time
Reports To:Vice President of Information Technology (VP of IT)
Job Summary:The Director of Restaurant Technology will oversee the technological infrastructure and systems within our restaurant operations. This role requires extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo to ensure seamless integration and functionality across all platforms. The ideal candidate will drive innovation, enhance operational efficiency, and improve the overall guest experience through strategic technology initiatives.
Key Responsibilities:
  • Operations Management: Oversee, manage, and prioritize project and operational activities.
  • System Management: Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems.
  • Team Leadership:Lead and mentor a team of IT professionals, ensuring continuous development and high performance.
  • Vendor Management: Manage relationships with technology vendors and service providers to ensure optimal performance and support.
  • Project Management:Lead technology projects from conception through implementation, ensuring timely delivery and within budget.
  • Data Security:Ensure all systems are secure and compliant with industry standards and regulations.
  • Troubleshooting:Provide high-level support for complex technical issues, ensuring minimal disruption to restaurant operations.
  • Training:Develop and deliver training programs for staff to maximize the use of technology systems.
  • Innovation:Stay abreast of industry trends and emerging technologies to keep the company at the forefront of restaurant technology.
Qualifications:
  • Education:Bachelor's degree in Information Technology, Computer Science, equivalent experience.
  • Experience:Minimum of 7-10 years in a technology leadership role within the restaurant industry.
  • Technical Skills: Extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo.
  • Additional Experience: Experience with Elo, FreedomPay, Paytronix, Data Central, ServiceNow and RingCentral is a plus.
  • Leadership Skills:Proven ability to lead and develop high-performing teams.
  • Project Management: Strong project management skills with a track record of successful technology implementations and service desk management.
  • Communication:Excellent verbal and written communication skills.
Problem-Solving: Strong analytical and problem-solving abilities

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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