Medical Call Center Rep

Vaco
$21.00 - $22.00 / hr
United States, Connecticut, Middletown
Jan 04, 2025
Client: Medical Role:Call Center Rep (Medical) Payrate: $21/hr-$22/hr Onsite 5 days a week Middletown, CT Contract until April with potential to extend Location:Middletown, CT Job Summary: The Medical Call Center Representative is responsible for providing exceptional customer service to patients, healthcare providers, and other stakeholders. This role involves answering inbound and making outbound calls related to medical inquiries, scheduling appointments, handling patient information, and providing support for various healthcare services in a timely and accurate manner. Key Responsibilities: Handle inbound and outbound calls in a professional, courteous, and timely manner. Assist patients with appointment scheduling, cancellations, or rescheduling. Provide general information on medical services, procedures, and insurance coverage. Address and resolve patient inquiries, concerns, and issues in accordance with company guidelines and healthcare regulations (HIPAA). Accurately enter and update patient information into the system, ensuring confidentiality and compliance with privacy laws. Process referrals, insurance verification, and claims inquiries. Collaborate with healthcare providers, specialists, and other team members to ensure seamless coordination of patient care. Provide patients with pre-appointment instructions or follow-up care information as needed. Document all interactions in the call center system, ensuring all details are accurate and complete. Maintain up-to-date knowledge of services, procedures, and policies related to medical care. Ensure a positive patient experience through empathy, professionalism, and active listening. Work towards meeting and exceeding individual and team performance metrics. Qualifications: High school diploma or equivalent required; some college or related certifications in healthcare or customer service preferred. Prior experience in a call center or customer service role, preferably in the healthcare or medical field. Knowledge of medical terminology and healthcare practices is a plus. Strong communication skills, both verbal and written. Ability to multitask, manage time effectively, and work in a fast-paced environment. Familiarity with electronic health records (EHR) systems and other healthcare software is a plus. Ability to maintain confidentiality and adhere to privacy regulations (e.g., HIPAA). Compassionate, patient-focused approach to customer service. Skills & Abilities: Strong problem-solving and conflict resolution skills. Attention to detail and accuracy in data entry. Excellent organizational and time management skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and call center software. Bilingual abilities (e.g., English/Spanish) are a plus. Working Conditions: This position may require shift work, including evenings, weekends, and holidays. Position may be performed remotely or onsite, depending on the employer's policies. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.