Director of Quality Assurance and Strategic Planning

THE SALVATION ARMY

NORTH AND CENTRAL ILLINOIS DIVISION

Harbor Light

POSITION DESCRIPTION

POSITION TITLE: Director of Quality Assurance and Strategic Planning

LOCATION: Harbor Light

REPORTS TO: Executive Director

FLSA CATEGORY: Exempt

STATUS TYPE: RFT

PAY GRADE: 209

PAY RANGE: $35.49-$43.48

DEPARTMENT MISSION

To provide leadership using policies, procedures, and available systems to provide quality substance abuse treatment and support the Harbor Light Center in meeting the mission of The Salvation Army.

PROGRAM/CLIENT ENVIRONMENT

The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors. When this occurs, employees are to respond within the context of the treatment environment of the site. Employee conduct (actions, dress, etc) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.

OUTCOMES

Monitoring and analyzing agency-wide programming will assure compliance to contractual and licensing requirements and quality program development. Using the gathered information, strategic planning and program development will be completed in consultation of the administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality Care Duties

1. Case files from all programs are reviewed for compliance with applicable standards and agency policies.
2. All agency functions are monitored for compliance with adopted performance objectives with results reported quarterly, semi-annually, or annually as appropriate.
3. Agency wide preparation for all internal and external program audits and reviews are effectively coordinated.
4. An outcome measurement system is maintained, and results are reported quarterly.
5. Review and monitor performance deficiencies and non-compliance issues.
6. A continuous quality improvement plan for the agency is created and submitted annually.
7. The activities of the Continuous Quality Improvement Plan Committee are effectively coordinated.
8. Internal and external meetings are attended as instructed.
9. Client satisfaction surveys are conducted with results being reported bi-annually.
10. Attends the Review Board meetings daily to ensure program practices are individually based and within agency policy and procedure.
11. Complete quarterly billing audit from random samples and to ensure accuracy of program billing.

Strategic Planning Duties

1. Provides agency coordination for accreditation through the Committee on Accreditation of Rehabilitation Facilities (CARF).
2. Provides leadership direction to the program CARF Committee.
3. Monitors designated programs to ensure compliance with CARF standards.
4. Reporting procedures are analyzed and adjusted to optimize the outcomes measured by contracting agencies.
5. An agency-wide policy and procedures manual is maintained and updated regularly.
6. Remains knowledgeable and current on CARF accreditation standards.
7. Accreditation standards are compared to present operations and deficits are identified.
8. A continuous plan to meet all deficit accreditation standards is maintained with an implementation plan and timeline.
9. Coordinate the agency's Strategic Plan to assure timelines and goals are met.
10. Coordinate an annual Strategic Plan Update including an assessment on goal progress, creating additional goals as necessary, and keeping the written plan updated.
11. Consults with agency directors and supervisors to provide guidance on challenging issues.
12. Explore additional programming and funding options.
13. Assist with Needs Assessments and Grant writing as identified.
14. Staff training is provided as needed in group settings and one on one.
15. Participate in the Christmas fund raising effort as requested.
16. Other duties as instructed by the Director.

REPORTING RELATIONSHIPS

This position reports to the Executive Director.

This position supervises the Accreditation and Training Manager.

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

EDUCATION/EXPERIENCE

• At least three years of experience in quality care management. An exposure to social services or faith-based organizations is preferred.
• A Bachelor's required, Master's degree in a Human Service field preferred.
• Experience in basic office practice and computer use.
• Experience with the Illinois Department of Human Services Drug and Alcohol Substance Abuse Department, and the Chicago Department of Family and Support Services is preferred.

COMPETENCIES

• A commitment to the mission of the Salvation Army and an appreciation of faith-based service organizations.
• An interpersonal style that is service oriented as well as anticipates and responds to the needs of client departments.
• A flexible style that also displays a willingness to learn.
• An excellent attention to detail, procedures, processes, and policies.
• A demonstrated ability to manage projects, priorities, and programs in a constantly changing environment.
• Must be able to multi-task and possess strong organizational skills.
• A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.
• Must be able to communicate information both written and orally in a professional manner.
• An extensive knowledge of the principles of quality assurance, outcome measurement, and strategic planning and management.
• An understanding of data management, procedure development and flow of information.
• A "hands-on" knowledge of how to effectively work with diversity in the workplace.

POSITION LIMITATIONS

• This individual will only commit Army resources that have not been allocated or approved.
• This individual will keep the Executive Director informed on all critical issues relating to his/her area of responsibility.
• This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
• Must be able to walk up three flights of stairs and lift up to 25lbs.
• The work environment for this position includes an office environment with a low noise level.
• Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.