Customer Support Specialist (Program)

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Customer Support Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

* A critical thinker

* Someone who is has a consultative approach

As the Customer Support Specialist, you will be responsible for the operations and support of assigned products in the US/Canada Fuel/Svc and Taxable Benefit department.

A Day in the Life

• Develop expert knowledge and operational fulfillment of assigned products with the ability to articulate the product purpose, benefits, value, and deliverables.

• Offers business and technical support to provide consultation, recommendations or resolutions, and data management for both internal and external clients.

• Maintain and execute on day-to-day operational activities.

• Maintain client relationships and policy information, including information databases. Investigates gaps and identifies and resolves service issues.

• Maintain 3rd party relationships as it relates to the production of materials and data.

• Participate in assigned projects, including analysis, testing, product and procedural development, customer training and project implementation working closely with other areas.

• Assist in the management of Fuel Fraud in both US and Canada.

• Conduct training to internal audiences if training gaps are identified or product clarification are necessary. Trains internal clients on procedures when product enhancements are implemented.

Requirements

• Bachelor's Degree or equivalent 3-5 years' related business experience (preferred)

• Strong client service skills with a commitment to develop solutions for client needs

• Advanced proficiency in Excel and Word required.

• Ability to apply problem solving techniques to complex business scenarios

• Strong analytical skills with a high level of aptitude

• Strong communication (oral, written and presentation) skills

• Demonstrated ability to consult with internal and external clients with an understanding of the critical importance of client satisfaction

• Independent decision-making skills and willingness to accept responsibility for actions

• Technical skills are a plus; supports products delivered on web-based, mainframe, and other database platforms and processes

• Work with peers and coworkers to promote teamwork, flexibility, and collaboration

• Ability to express complex, technical concepts effectively, verbally and in writing

*Internally this role is referred to as Program Specialist*

The hiring base salary range for this position is $51, 600- $71, 000 based skills, experience, equity with other team members, and alignment with market data.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

Pay transparency Nondiscrimination

Know Your Rights: Workplace discrimination is illegal