(TechDev) Product Owner

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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:
As a Business Systems Analyst, you'll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You'll workaspartofateaminascrumsettingand must be aself- motivated,proactive,andout-of-the-boxthinker.

What you will be doing:

As a TechDev Business Analyst your role as an analyst will involve reviewing customer-reported issues to ensure all relevant information is included. You will be responsible for determining whether the issue can be resolved within the team or needs to be escalated to another HORIZON Journey team. Collaboration with cross-functional teams to analyze customer feedback, prioritize issues, and deliver high-quality solutions that meet customer expectations and improve product performance is key. Additionally, you will be tasked with replicating the reported issues, thoroughly documenting your findings and actions, and working towards providing solutions.

About the team:

• Act as SME for the HORIZON platform and for the entire HORIZON Value Stream

• Reproduce reported issues to understand the root cause and gather more context, such as BCR settings

• Ensuring the issue resolution and acceptance criteria adequately cover the requirements provided and getting sign-off from the stakeholders

• Review and research customer-reported issues to determine if the issue is a genuine issue

• Ensure all necessary information is present for accurate analysis

• Quick turnaround on low/medium complexity, high-impact priority issues

• Add acceptance and testing criteria

• Thoroughly record all issue vetting and reproduction efforts for accurate records

• Assess if the issue can be resolved within the team or if it needs escalation to the Kanban or Scrum teams

• Partner closely with other members of the team to propose feasible solutions to issue remediation

• Engage with CX teams to gather additional information when necessary and provide updates on issue resolution status

• Participate in process improvement initiatives to enhance issue management and resolution efficiency

• Identify strategies and improvement opportunities while also reengineering processes for greater efficiency

• Conduct tests to ensure changes made by programmers are correct

• Train, mentor, and guide new and junior team members

• Resourceful and proactive in gathering information, solving problems, and sharing ideas

• Engage with CX teams to gather additional information when necessary and provide updates on issue resolution status

• Participate in process improvement initiatives to enhance issue management and resolution efficiency

• Identify strategies and improvement opportunities while also reengineering processes for greater efficiency

What you will need:

• Knowledge of financial services industry and an understanding of end-to-end systems development life cycles.

• A bachelor's in computer science or information systems or equivalent experience - Master's degree is desirable.

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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