New

Help Desk Analyst

TEKsystems
$40,000.00 - $50,000.00 / yr
dental insurance, vision insurance, paid time off

Jan 07, 2025
Description -1+ Years of Help Desk Experience (coming from an MSP Environment is preferred) -Experience documenting in a ticketing system. -IT Support within Healthcare is a plus. Skills Help desk support, Customer service, Ticketing system Top Skills Details Help desk support, Customer service, Ticketing system Additional Skills & Qualifications Responsibilities Include: * Desktop & Printer support * Workstation application support * Server application support * Line of business application support * Contacting Vendor/manufacturer on behalf of clients * Boonya cloud management * Creating and managing exchange and 0365 emails * Creating and managing user accounts * New PC and workstation setups * Assist with Managing 0365 licensing * Troubleshooting network connectivity and network devices * Troubleshooting specialty equipment/devices including IO cameras/sensors/ect * Assist with receiving shipments, updating sales order statuses, and scheduling as needed. * Assist with onsite support as needed * Participate in weekly company meetings and other meetings as necessary to the Help Desk department * Documentation using company software In Addition, the following skills and abilities are required: * Excellent verbal and written skills * Ability to communicate effectively over phone and email * Ability to juggle multiple tasks to achieve goals/projects * Must be able to work in a team environment * Must be well organized and have great problem-solving skills * Ability to gather, document and evaluate information that will lead to outstanding solutions Nice to Have: * 1+ years in IT support or related field * Experience with ConnectWise Software * An understanding of Microsoft operating system and software * Experience working within the medical space and understanding of HIPAA Experience Level Intermediate Level Pay and Benefits The pay range for this position is $40000.00 - $50000.00 * Full medical (some HSA and FSA eligible) * Dental insurance * Vision insurance * Paid time off and holidays * Bonus eligible based on company performance after 90 days of employment Workplace Type This is a fully onsite position in Bloomington,MN. Application Deadline This position will be accepting applications until Jan 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.