Casino Concierge - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

is key to building strong relationships with guests to help boost revenue. You'll make sure guests are treated well, from hosting events and promotions to addressing any concerns they may have. You'll also keep track of guest rewards and play activity to ensure everything runs smoothly and accurately. Your goal is to make sure guests have a great time and leave happy, all while following company guidelines and procedures. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.

THE STARTING RATE: $22 per hour

THE SCHEDULE: Must be able to work weekends and holidays. Schedule may vary depending on business needs.

• Afternoon: 3:30 PM - 12:15 AM
• Evening: 5:00 PM - 1:45 AM

THE DAY-TO-DAY:

• Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate.
• Educate and train hosted players on upcoming tournaments, promotions, and events.
• Answer all hosted players questions in a timely manner, either in person or via phone or email.

THE IDEAL CANDIDATE:

• Possesses a high school diploma, GED, or equivalent.
• Has at least 2 years of sales/marketing or hospitality experience

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10646

Pay Range:

The typical pay range for this role is:

Minimum - Maximum

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!