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Pathway Of Hope-Shelter Caseworker

The Salvation Army USA Central Territory
United States, Illinois, Alton
Jan 09, 2025

The Salvation Army Midland Division Alton Shelter located in Alton, Illinois, is looking for a Shelter Caseworker. This individual will provide case management to both individuals and families in the shelter program utilizing the POH approach. This will include assistance with utility bills, rent or mortgage payments, transportation, clothing and furniture vouchers, and other basic needs items when appropriate and funds are available. The Caseworker will network with community agencies, programs and referral resources benefit the Shelter program and Corps.

This is a full-time position, 40 hours per week, with starting pay of $17.00 per hour.

116 E 5th St, Alton, IL 62002.

Essential Functions



  1. Provide on-site and occasional outreach assistance to clients engaged in the shelter program and assist with clients seeking emergency assistance in Madison County.
  2. Provide case management to both individuals and families in the shelter program, utilizing the POH approach, monitoring client goals, outcomes, discharge planning and utilize designated electronic database.
  3. Distribute vouchers and other material assistance as available to clients and refer persons to other agencies if assistance is unavailable.
  4. Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
  5. Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.
  6. Record electronic and written client information in paper and computer records and maintain client confidentiality.



Full job description available upon interview.

This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Minimum Qualifications

Associate's degree in human services field with two (2) years related work experience with some supervisory experience. Combination of education and experience will be considered. Must have an outgoing personality with good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army's mission is essential. Knowledge of The Salvation Army and Government, State and community resources is helpful. Must have working knowledge of computers. Must have reliable transportation, a valid Driver's License and pass TSA MVR check. Good communication skills as well as the ability to work with diverse and challenging personalities are essential.

Physical and Working Conditions

Capable of occasionally lifting 20 pounds and sometimes up to 40 pounds. Occasionally move 50 or more pounds using dolly/cart/truck. Must be capable of performing in an office environment to include using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment.

Employee Status

Normal work hours will be determined by supervisor.

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