Digital Construction Services Specialist

The Measuring Back Office Specialist plays a crucial role in interacting with and supporting both external
customers and internal stakeholders, such as digital construction specialists, customer service, and product
management teams. They provide training and support for total stations and concrete scanners, manage the execution of Hilti's CAD services, and oversee the deployment of robotics solutions on job sites. This includes supporting business developers in the field, coordinating with subcontractors, and traveling to deployment sites when necessary. Additionally, they serve as the remote support expert for robotics across Hilti North America.

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

• Provide inside sales support for internal and external customers
• Provide timely and accurate defect analysis of all telephone related customer repair inquiries and provide appropriate solutions to meet customer needs
• Inform Business Units and Tool Services of related issues experienced by internal and external customers; when appropriate and after careful analysis, suggest solutions to the issues
• Project manage CAD service execution with customers and Value Engineering HUB resources
• Support deployment of robotics solutions via coordination with strategic business developers and sub-contractors, help prepare data for robotics implementation and support both remotely and if needed on site with troubleshooting during the deployment of the robots
• Develop written and video training support for internal and external customers
• Create phone and computer training script to support high-end measuring business
• Support Measuring Business Unit with designing high-end detection and optical tool training for internal and external customers
• Facilitate and deliver training to all specialist team members including product, Key PLS applications, trade, and AM processes
• Additional duties as assigned

Hilti North America ranked 3rd place on the coveted Best Workplaces in Construction by Fortune in 2023.

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

• Bachelor's Degree required or applicable job-related experience
• Background in surveying (by education or experience)
• Well versed in Auto CAD and Revit
• Strong training and presentation skills required
• Knowledge of SAP, PowerPoint, Windows, and Excel required
• Strong technical writing and communication skills required
• Working knowledge of construction methods and building codes preferred
• High energy, sense of urgency, and customer care skills required
• Strong interpersonal skills and the enthusiasm to deliver training to drive new team member engagement

• Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons of the year
• Depending on geography employees may be exposed to adverse heat or cold
• Construction jobsites may also expose specialists to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites

• Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Occupational Safety and Health Administration (OSHA), and General Contractors

• Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product

Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.