Quality Assurance Coordinator

ResCare Community Living

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requirements, but most importantly to keep our clients safe and help them live their best life. If your passion is ensuring service quality and fostering compliance, read below and apply today!

Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met
• Submit weekly Quality Assurance reports in a timely manner to Project Director
• Present consistent feedback to management regarding areas that need improvement
• Ensure 100% of clients participate in the client satisfaction survey
• Ensure all clients receive a return call within 24 hours of calling and leaving a message
• Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
• Creates, implements and monitors standard operating procedures
• Other duties as assigned

• Associates degree in Human Services, education, psychology, sociology or related field required, Bachelors degree preferred
• Minimum two plus years related experience
• Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
• Demonstrate knowledge of computers and knowledge of data management processes
• Demonstrate knowledge of eligibility determination processes and filing procedures