Remote

Support Analyst

FinThrive
United States
Jan 10, 2025
About the Role Impact you will make As an Analyst, Business Operations, you will be working with a group of highly talented and motivated colleagues with significant healthcare experience who strive for operational excellence with a customer driven operational model. You will be utilizing enterprise standard processes with clearly defined paths for escalations and ownership to mitigate and resolve problems. This critical role and its responsibilities are aligned with business operations and technology organization to meet the needs and expectations of our customers. With FinThrive, you'll be part of a cutting-edge collaborative international team, gaining exposure to diverse skillsets, fresh experiences, and plenty of career growth opportunities What you will do Develop expert knowledge of the product lifecycle for Insurance Discovery Create and maintain Operational Reporting for multiple areas of the product life cycle Become a subject matter expert on our payment identification process Evaluate and monitor the quality of data received from internal or external clients and drive business decisions to enhance the identification for increased recoveries and revenue Innovate new ways to monitor internal mappings, data file issues, and current inventory Assist in the creation of revenue expectation predictive analytics and opportunity analysis for current invoicing cycle Work with product on design, implementation, and UAT for payment identification and invoicing Summarize and present high-level analysis for mid-level management and executive leadership Assist in the development of other analysts on the team and enable them to be successful in their responsibilities by coaching and mentoring What you will bring Bachelor's degree Experience in a data analysis, data analytics, data analyst, or business intelligence role Hands-on experience using SQL creating or modifying stored procedure scripts Proficiency in Excel, specifically with pivot tables, charts, and functions The ability to work independently on multiple tasks and projects at any one time Proven experience with high-level analysis projects and able to present results to technical and non-technical stake holders Extreme attention to detail Problem solving skills with the ability to question the "Status Quo"; we want individuals to challenge our assumptions about the business What we would like to see Bachelor's degree in Computer Science, Finance, Math, or Statistics T-SQL experience Experience within Healthcare Insurance or Healthcare Technology Experience using Tableau and/or Power BI About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com \| FinThrive Careers \| FinThrive Benefits & Perks \| Physical Demands