2025 Summer Intern - Contact Center Global Dashboard

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

2025 Summer Intern - Contact Center Global Dashboard

We advance science so that we all have more time with the people we love.

Department Summary

This product line contains all elements that are needed to create a contact center service. Included are capabilities as Telephony, Quality Assurance, Workforce Management, Omnichannel, AI, Bots and Contact Center of the future. Contact Center platforms are for delighted customers, engaged employees, and the business challenges of today as well as the planning for tomorrow's customer experience.

We radically simplify how we work to deliver & support our traditional portfolio, while pushing towards new innovations, AI and digital solutions. We are going through a change to our foundation to modernize our catalog of services, improving our ability to tackle new capabilities.

This internship position is located in Indianapolis, On Site.

The Opportunity

• You will collaborate with the data analytics team to gather requirements and understand the data sources,while assisting in the design and development of a global dashboard to visualize key metrics and data points.

• Integrate data from multiple sources including internal databases, websites, servers, and third-party APIs.

• Ensure data accuracy, consistency, and completeness across the dashboard, as well as perform data cleaning, transformation, and analysis when needed.

• Develop and maintain documentation for the dashboard including design specifications, user guides, and data sources.

• Test the dashboard for functionality, performance, and usability, and work with stakeholders to gather feedback and make iterative improvements to the dashboard.

Program Highlights

• Intensive 12 weeks full time (40 hours per week) paid internship.

• Program start dates are in May/June (Summer)

• A stipend, based on location, will be provided to help alleviate costs associated with the internship.

• Ownership of challenging and impactful business-critical projects.

• Work with some of the most talented people in the biotechnology industry.

Who you are (Required)

Required Education. You meet one of the following criteria:

- Must be pursuing a Bachelor's Degree.

Required majors. Informatics, IT, Data Science, Computer Science, Information Systems, Business Analytics, Information Science or related fields.

Required skills:

• Strong problem-solving skills and attention to detail.

• Data Mining experience / understanding of how data is extracted and presented in a user friendly way.

• API understanding.

Other Preferred Qualifications

• API development, prior Telecommunications experience.

• Basic understanding of data visualization tools such as Tableau, Power BI, or similar platforms.

• Excellent communication, collaboration, and interpersonal skills.

• Knowledge of programming languages such as Python or R is a plus.

• Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location for this position in Indiana is $45 per hour. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position also qualifies for paid holiday time off benefits.

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At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.