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Sr. Systems Engineer - Nexthink

Sony Interactive Entertainment
paid time off, 401(k)
United States, California, San Diego
Apr 30, 2025
Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Senior Systems Engineer - Nexthink (Digital Employee Experience - DEX) San Diego, CA (Hybrid) We are seeking a Senior Nexthink Engineer to lead the configuration, monitoring, automation, and analysis of our Nexthink platform. This role is critical in enabling a proactive IT operations model, leveraging real-time insights to drive automated remediation, preventive measures, and an improved digital employee experience (DEX). The Senior Nexthink Engineer will work closely with IT Core Services, InfoSec, and Service Management teams to ensure endpoint health, security compliance, and user experience optimization. The ideal candidate will have strong ITIL/ITSM expertise, scripting skills (PowerShell, Bash, NQL), and hands-on experience integrating Nexthink with enterprise IT solutions (e.g., ServiceNow, Jamf, Splunk). By collaborating across IT and InfoSec, this role will improve endpoint performance visibility, mitigate risks, and support enterprise-wide digital experience management. The successful candidate will drive continuous service improvement (CSI) and help build a self-healing IT environment that minimizes incidents and maximizes operational efficiency. Key Responsibilities: Nexthink Platform Configuration & Administration Configure and optimize the Nexthink platform forreal-time endpoint monitoring and proactive IT operations. Design and maintaincustom dashboards, alerts, and reportsfor visibility into user experience and device health. Develop and manageNexthink campaignsto collect user sentiment and improve IT engagement. OverseeCollector deployments, ensuring enterprise-wide stability and performance. Monitoring, Analysis & Proactive Remediation Continuously monitorendpoint health, user experience, and security risksusing Nexthink insights. Analyze trends and behavioral patterns toidentify and address potential IT issues before they impact users. Implementautomated remote actionsto resolve performance issues and improve device reliability. Collaborate with IT support and engineering teams toreduce incidents, enhance SLAs, and improve IT efficiency. Automation & Preventive Measures Developcustom scripts(PowerShell, Bash, NQL) to automate Nexthink workflows and implementself-healingsolutions. Automate remediation tasks such assoftware repairs, performance tuning, and configuration fixes. Define and enforcepreventive policiesbased on Nexthink insights toreduce recurring incidents. Integrate Nexthinkalerts with ITSM tools (e.g., ServiceNow)to streamline incident management. ITSM Process Alignment & Stakeholder Collaboration Align Nexthink-driven insights withITIL and ITSM best practicesto drive service improvements. Supportroot cause analysis (RCA) and continuous service improvement (CSI)initiatives. Partner with theservice deskto reduce ticket volume throughproactive automation and IT actions. Deliverinsightful reports and executive summarieson IT performance, user experience trends, and proactive IT impact. Mentor junior engineers and IT support teams onNexthink best practices and automation techniques. Required Skills & Experience 5+ years of experiencein IT operations anddigital experience management, with a focus onenterprise endpoint management (Windows/macOS). Strong expertiseinNexthink platform administration, configuration, and automation. Proficiency inPowerShell, Bash, and Nexthink Query Language (NQL)for automation and scripting. Deep understanding ofITIL and ITSM frameworks(incident, problem, change management). Hands-on experience integrating Nexthink with enterprise IT solutions such as:ServiceNow,Jamf Pro,Ivanti Endpoint Manager,Splunk, Big Panda Stronganalytical and troubleshooting skills, with experience inperformance monitoring and proactive IT support. Ability tointerpret complex datasetsand translate them into actionable IT improvements. Excellentcommunication skills, capable of presenting findings to bothtechnical and non-technical stakeholders. Preferred Qualifications ITIL 4 Certification Nexthink Advanced or Master Certification Experience in enterprise endpoint management solutions(Ivanti EPM, Jamf Pro) Why Join Us? Work withcutting-edge digital experience management (DEX) technologiesto improve enterprise IT operations. Collaborate withtop IT and InfoSec professionalsin a high-impact, innovation-driven role. Lead the transformation to aself-healing IT environmentwith proactive automation and analytics. Competitive salary, professional development opportunities, and adynamic work environment. #LI-GD1 *Please refer to ourCandidate Privacy Noticefor more information about how we process your personal information, and your data protection rights.* At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Clickhere to learn more. The estimated base pay range for this role is listed below. $142,000 — $213,000 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.