Applications Analyst I, North Shore Cancer Center

Massachusetts General Hospital
United States, Massachusetts, Danvers
102 Endicott Street (Show on map)
Apr 14, 2025
Applications Analyst I, Mass General North Shore Cancer Center in Danvers, MA Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in the training and support of end users. This position is a critical support function for Mass General/North Shore Radiation Oncology, Day Surgery, Cardiology and building services departments. The position will assist with management and support of IT systems used at the Mass General North Shore Cancer Center in Danvers, MA. The person in this position will report to the Senior Manager for MGB Digital at Mass General/North Shore. The role includes: Implementation, management, and support of Radiation Oncology, MGH Cardiology and Day Surgery and building services systems for Mass General/North Shore Cancer Center. Function as on site\front end technical resource for department specific projects led by MGH technical teams Assist with planning and implementation of technology related to patient care. Provide backup support as needed for technical staff located at MGH Waltham 1.Assist in the implementation, management and maintenance of cancer center, surgery, and cardiology patient scheduling, EHR and treatment planning systems including day to day monitoring and support. This includes back end system administration, application management and front end support. 2.Provide IT system maintenance including support of applications, desktops, 3D image viewing workstations and mobile devices. 3.Work with appropriate internal IS teams and vendors to design and support technical infrastructure or radiation oncology patient care rooms. 4.Work closely with clinical business owners to act as technical resource for site-based projects. 5.Provide off hours and weekend support for all assigned systems and MGH ambulatory sites as needed 6.Provide support for audio\visual systems and tools used for on-site and remote meetings 7.Work with Vendors and Partners information Systems to troubleshoot network, workstation, interface, LAN and software problems. 8.Maintains software license and service contracts. 9.Assist with the evaluation, purchase and/or installation of computer equipment/software/hardware. 10.Stay abreast of current technology and software for IS programs. 11.Collaborate with management staff to develop, implement and evaluate clinical applications providing updated analysis of systems and future needs. 12.Supports clinical practice through the ongoing development of IS methods and processes that enhance the ability to efficiently deliver direct patient care. 13.Assist with development and maintenance of departmental MS Teams and SharePoint pages. 14.Conducts special projects, assignments and committee participation as requested. 15.Assists administrative staff with training as requested 16.Responsible to perform any and all other assigned duties as requested. Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Three plus years of progressive hardware and software experience in the IT field. Two to three years current experience in the healthcare setting preferred. Experience with Strong knowledge of healthcare IT workflows Bachelor's degree or equivalent experience required Knowledge, Skills and Abilities 1. Ability to carry out position with high degree of customer service, communication, teamwork, and timeliness. 2. Must be able to work effectively with diverse groups of people. 3. Excellent written and verbal communication skills 4. Familiarity with industry standards such as HL7 and DICOM communication. 5. Strong technical and general IS skills, including hardware, software, personal computers and networking. 6. Understands Internet, Intranet, Extranet and client/server architectures. 7. Ability to work well under pressure and on concurrent, multidisciplinary projects. 8. Proficiency in office automation systems i.e. Windows OS, MS Office, etc. 9. Motivated, organized, flexible - Experience in the development, support, or operation of software applications, preferably in a healthcare setting. - Ability to document workflows and business processes. - Strong interpersonal skills to effectively communicate with both technical and non-technical staff. - Problem-solving skills. - Knowledge of Microsoft Office 365 and other popular office productivity solutions. Working Conditions M-F Days onsite Work location: Mass General North Shore Cancer Center in Danvers, MA. 102 Endicott St, Danvers, MA 01923 The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.