Associate Technical Account Manager

Associate Technical Account Manager

Raleigh, NC

About the Role:

Yardi is seeking individuals who combine a strong technical
aptitude with a customer-service mindset to join our Global Solutions Team as
Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve
providing technical support for a wide range of Yardi's software solutions,
which are designed to meet the unique needs of different real estate markets
across the globe. You will play a key role in resolving software issues over
email and phone and collaborating closely with clients. Your ability to combine
technical expertise with a customer-centric approach will be instrumental in
fostering strong client relationships and driving their success with Yardi's
solutions.

What You'll Do:

• Utilize your problem-solving skills to effectively
  troubleshoot application issues, proactively addressing challenges and finding
  effective solutions.
• Provide exceptional customer support during product
  implementations and software upgrades, ensuring a smooth and seamless
  experience.
• Follow up on any issues that require additional research or
  information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting
  cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting
  coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Global Solutions team members
  across the US, actively contributing to the collective success of the team.

Who You Are:

• Bachelor's degree in Business, Accounting, Finance, or a
  related field.
• A passion for numbers and strong analytical skills.
• High proficiency in troubleshooting and providing remote
  support over email and phone, effectively assisting customers.
• Outstanding customer service skills with a genuine desire to
  exceed expectations and ensure client satisfaction.
• Excellent attention to detail and a diligent approach to
  following processes, ensuring accuracy and efficiency in your work.
• Flexibility and the ability to adapt to changing priorities,
  efficiently managing tasks and projects.

Ideal to have:

• Knowledge of accounting principles, which will enhance your
  understanding and ability to address client inquiries related to financial
  processes.
• SQL Server and web Server knowledge.
• Previous experience in technical support and application
  troubleshooting, providing you with a strong foundation for this role.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

Join our exceptional team of ATAMs and embark on a rewarding
journey where you can make a significant impact on the real estate industry.
Apply now!

#YardiCareers #TeamYardi #hiring

All submissions for open positions
should be received through Yardi's applicant portal, accessed from Yardi's
corporate website.

EOE/Race/Gender/Disability/Vets

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