New

Sr. Technical Support Specialist

Epson America Inc
vision insurance, paid time off, sick time, tuition reimbursement, 401(k)
United States, Indiana, Plainfield
2350 Stafford Road (Show on map)
Apr 02, 2025
Hourly Pay Range: $30.50 - $37.50/hr. Department: Depot QA & Tech Support Shift: 1st Schedule: TBD Some overtime may be required to fulfill job duties. About Epson Epson is a global technology leader dedicated to connecting people, things, and information with its original, efficient, compact, and precision technologies. With a lineup ranging from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems, and industrial robots, the company focuses on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables, and robotics. Employee Benefits We offer an outstanding benefits package, including: Comprehensive medical, dental, vision insurance effective Day 1 Generous paid time off, including sick time, vacation, and holidays Annual bonus program for all employees 401K plan with company matching Tuition reimbursement, employee assistance program, employee discounts, and much more! Position Summary Our Technical Support Specialists are responsible for providing technical support on Epson product lines regarding documentation, troubleshooting, and sourcing required tools in our Repair Depot. Principal Accountabilities In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to: Customer Support Represents EAI through professional verbal and written communications. Responds promptly to technical questions and issues (telephone, email, and letters) for all Epson product lines to ensure high customer satisfaction. Responds promptly to escalations received from APS/SEC. Duplicates technical issues as part of investigation and resolution of technical inquiries. Able to resolve complex troubleshooting issues as they arise. Other duties as assigned. Product Launch & Sustaining Support Participate in the validating of technical bulletins, firmware, drivers, and other updates. Conducts software driver testing for depot operating systems. With guidance from Product Specialists, prepares technical content for inclusion in product support documents. Work with APS/SEC to resolve technical issues that have not been previously identified. Utilize EMS/Green Belt methodologies to drive process improvement for the warehouse and depot. Quality and Environmental Management Systems Actively participates in the Quality Management Systems (ISO 9001-2000) and Environmental Management Systems (ISO14001) The starting annual base pay for this role is between USD $30.50 and $37.50/hr. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.