Mailroom Supervisor - In Office

About Us:

Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our team and your skills are needed! Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!

Job Overview:

The Mailroom Supervisor is responsible for overseeing the daily operations of the mailroom, ensuring efficient handling, sorting, and scanning of mail and packages. This role involves supervising a team of associates, maintaining high standards of service, and ensuring compliance with company policies. This role requires working from the office.

Key Responsibilities:

• Lead, train, and manage a team of 7 mailroom associates, providing guidance and support to ensure efficient operations.
• Oversee the receipt, sorting, prepping, and scanning of incoming mail.
• Ensure timeliness of mailroom activities and address issues promptly.
• Maintain accurate records of mail, receipts, and inventory.
• Address inquiries and resolve issues from internal staff, ensuring high levels of customer satisfaction.
• Ensure all mailroom activities comply with company policies.
• Identify process improvements to enhance efficiency and effectiveness.

Requirements/ Qualifications:

• High school diploma or equivalent; additional education or certifications in logistics or management is a plus.
• Previous experience in a mailroom or similar environment, with at least 2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Attention to detail and problem-solving skills.
• Ability to lift and move packages up to 50 pounds.
• Proficiency with mailroom equipment and software.
• Good communication and interpersonal skills.

Working Conditions:

• Physical demands include standing, walking, and lifting for extended periods.
• Work is performed in a mailroom environment with exposure to various weather conditions when handling deliveries.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Applicants must be local to Westwood, MA or willing to relocate at their own expense.

At Cognizant, beyond a competitive compensation package, we offer excellent benefits such as insurance (available from day 1 of employment), excellent work-life balance, 401k with matching component.

Benefits: Cognizant offers the following benefits, subject to eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan