Staff Technical Writer - Infinia AI Platform

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." - IDC

"The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments" - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

As a Technical Writer supporting AI and platform products, you will play a critical role in translating complex, cutting-edge technologies into clear, compelling, and actionable content for both technical and executive audiences.

You'll work closely with leaders in AI Application Development, Insight-Centric UX, Data Platform, and Engineering Support to craft technical documentation, customer-facing guides, internal strategy memos, and enablement materials that drive clarity, alignment, and impact across the organization.

This is not just about writing documentation - it's about turning innovation into understanding. Your audience includes everyone from engineers and researchers to executives and Fortune 500 customers.

Write clear, concise, and technically accurate documents across a range of formats: white papers, solution briefs, runbooks, API references, architecture diagrams, product walkthroughs, RCA reports, and more.
• Document advanced AI/ML architectures, agent-based user experiences, and complex support escalation workflows.
• Partner with Engineering and Product teams to understand and communicate the "why" and "how" behind product decisions and system behavior.

• Embed with teams across AI, infrastructure, support, and design to gather technical insights and ensure content accuracy.
• Help standardize language and messaging across cross-functional groups to improve knowledge flow and communication efficiency.
• Assist with the development of internal wikis, knowledge bases, and onboarding materials for both technical and non-technical stakeholders.

• Leverage AI tools (e.g., LLMs, summarizers, prompt optimizers, diagram generators) to accelerate drafting, formatting, and validation.
• Help define prompt libraries and documentation around agent behavior, user queries, and explainability features.
• Collaborate on content for AI-driven interfaces - including tooltips, agent responses, and guided interaction flows.

• 5+ years in technical writing, product documentation, or technical communication for enterprise software, AI systems, or infrastructure platforms.
• Ability to distill complex systems (distributed storage, ML pipelines, LLM agents, etc.) into readable and structured content.
• Experience collaborating directly with engineering, product, and design leadership on high-impact strategic initiatives.
• Exceptional written English and storytelling skills, including visual structuring (tables, diagrams, workflows).
• Comfortable using and documenting AI/ML technologies, cloud-native architectures, and developer-facing APIs or SDKs.

Preferred Qualifications

• Familiarity with AI/ML workflows, MLOps platforms, or GenAI ecosystems (e.g., OpenAI, LangChain, Hugging Face).
• Prior experience writing for support teams, product managers, or customer-facing technical guides.
• Proficiency in using documentation tools (Markdown, Confluence, DITA, Mermaid, etc.) and AI-enhanced authoring assistants.
• Exposure to insight delivery platforms, observability tools, or natural language-driven user interfaces.

This position requires participation in an on-call rotation to provide after-hours support as needed.

• Complete deep dives on Infinia architecture, AI end-to-end app flows, and augmented insight strategies.
• Shadow at least 3 cross-functional meetings with senior leadership and capture key takeaways for future documentation.

• Deliver 2-3 critical documents (e.g., solution briefs, runbook drafts, RCA templates) in collaboration with stakeholders.
• Propose improvements to the internal documentation process, structure, or format.

• Present a content roadmap that outlines the top priority docs, enablement guides, and high-impact writing initiatives.
• Begin building a reusable content library (glossary, prompt bank, architecture templates, etc.).

• Time-to-publish for critical documentation consistently under SLAs.
• Leadership and team feedback on clarity, usefulness, and consistency of written outputs.
• Adoption of templates, content frameworks, or messaging by cross-functional teams.
• Measurable reduction in repetitive communication through centralized, high-quality documentation.

Join us to help shape how the next generation of AI-powered systems is understood, explained, and experienced - not just by engineers, but by everyone they empower.

Apply now to write the story behind the intelligence.

Join our dynamic and driven team, where engineering excellence is at the heart of everything we do. We seek individuals who love to challenge themselves and are fueled by curiosity. Here, you'll have the opportunity to work across various areas of the company, thanks to our flat organizational structure that encourages hands-on involvement and direct contributions to our mission. Leadership is earned by those who take initiative and consistently deliver outstanding results, both in their work ethic and deliverables, making strong prioritization skills essential. Additionally, we value strong communication skills in all our engineers and researchers, as they are crucial for the success of our teams and the company as a whole.

Interview Process: After submitting your application, one of our recruiters will review your resume. If your application passes this stage, you will be invited to a 30-minute interview during which a member of our team will ask some basic questions. If you clear the interview, you will enter the main process, which can consist of up to four interviews in total:

• Coding assessment: Often in a language of your choice.
• Systems design: Translate high-level requirements into a scalable, fault-tolerant service (depending on role).
• Real-time problem-solving: Demonstrate practical skills in a live problem-solving session.
• Meet and greet with the wider team.
• Our goal is to finish the main process in 2-3 weeks at most.

DataDirect Networks (DDN) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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