Enhanced Care Management (ECM) Program Manager

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The purpose of the ECM Program Manager is to manage the outreach, engagement, implementation and evaluation of Enhanced Care Management services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide direct supervision of Enhanced Care Management staff including but not limited scheduling and evaluating employees
2. Ensure compliance of Enhanced Care Management services according to internal policies and contractual terms
3. Manage Enhanced Care Management outreach and engagement activities.
4. Manage assigned cases actively receiving Enhanced Care Management services
5. Manage case management and service coordination workflows
6. Transport participants for service navigation and medical appointments
7. Advocate for assigned participants to respective outside agencies
8. Organize and facilitate meetings with key stakeholders involved in the execution of care coordination/case management programs
9. Actively participate in all collaborative partnerships as assigned by supervisor
10. Manage medical referrals in coordination with contracted managed care plans
11. Participate in weekly case conference meetings
12. Participate in program and agency trainings as assigned
13. Maintain accurate participant records in various information management systems; and generate reports as requested
14. Maintain and execute confidential information according to HIPPA standards
15. Maintain a highly detailed and organized filling system
16. Ensure intake procedures utilize trauma informed care, harm reduction and housing first principles
17. Check and respond to emails and voicemails on a regular basis
18. Adhere to confidentiality standards
19. Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. Ability to speak and write the English language at a high and professional level
2. High degree of confidentiality
3. Able to endorse and promote The Salvation Army's mission
4. Minimum three (3) years of social service/work experience preferred
5. Basic computer skills required; electronic medical record (EMR) experience preferred
6. Computer literate, in Windows environment (Microsoft Office), Publisher, Access and Outlook preferred
7. Excellent communication skills, both written and verbal.
8. Excellent and professional telephone etiquette and presence
9. Excellent organizational skills
10. Strong ability to utilize a high level of time management and handling multiple tasks

CERTIFICATES, LICENSES, REGISTRATIONS

1. Bachelor's degree in Social Work, Business Administration, Human Services, Management or minimum of 3-4 year's experience in social work, homeless service management, human resource management, healthcare management/administration or related field
2. Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
3. Must be 21 years or older
4. Authorize The Salvation Army to add name to the CA DMV Pull Notice Program
5. Complete The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, push, and/or pull objects
3. Ability to reach overhead
4. Ability to operate telephone

1. Ability to lift up to 25-40 lbs.

1. Ability to operate a computer
2. Ability to process written, visual, and/or verbal information
3. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.