Manager, Legal & Compliance Operations

This person will be an essential member of Gartner's Legal & Compliance (L&C) Transformation and Operations team who is responsible for overseeing key aspects of Legal Operations and driving efficiencies across the following areas: external spend management (e-Billing and invoicing); e-Discovery; and Outside Counsel and vendor partnerships. This Manager role will also lead and motivate a global team of operational specialists.

Key Responsibilities:

• Oversee and enhance our e-Billing and invoicing processes; Leverage our spend management platform (Brightflag) for automating processes, driving ease of adoption for our key stakeholders, and reporting and sharing impactful metrics with the business

• Manage our e-Discovery preservation and holds requests, processes, and system (CS Disco) to ensure we are appropriately and confidentially handling sensitive data; Provide seamless support to L&C colleagues and business partners when e-Discovery needs arise

• Foster impactful relationships with our approved and preferred Outside Counsel partners and vendors; Effectively manage supplier spend (timekeeper rates included) in line with our mutually agreed upon terms; Proactively partner with L&C matter managers to ensure we are aligned on preferred suppliers and associated spend

• Enhance our information governance approach and strategy as it relates to Legal Operations to ultimately reduce risks and improve operational efficiency; Ensure process documentation across principal responsibilities remains updated and relevant

• Lead and motivate a team of global associates who manage various areas of operational responsibilities; Surface opportunities to cross-train team members to ensure comprehensive knowledge and proper coverage when needed

• Identify and drive process efficiencies and improvements across Legal Operations that simplify and add strategic value to Gartner's way of doing business

• Serve as a champion and change agent who promotes innovation and continuous improvement

• Manage special projects for the VP of L&C Operations and Transformation, as needed

Requirements:

• Bachelor's degree preferred with 5+ years of relevant work experience in-house with a large company, law firm, or professional services provider

• Preferred hands-on experience with e-Discovery or litigation management technology (CS Disco experience is a plus), document production, and legal holds and preservation notices

• Experience partnering with outside counsel firms and other legal service suppliers to drive optimal business outcomes

• Working knowledge and understanding of legal technology tools and applications (Brightflag, Tonkean, and CS Disco experience is a plus) and experience implementing new solutions

• Strong data analysis and reporting skills, including advanced Excel skills

• Effective strategic thinker with the ability and experience to develop, implement and document strategies and execution plans for both short-term and long-term initiatives

• Strong leadership and communication skills, including the ability to influence key stakeholders across multiple disciplines

• A demonstrated understanding of how to develop, implement, and enhance processes

Attributes for Success:

• Results-oriented - Ability to handle multiple, time-sensitive projects while maintaining the quality of work delivered

• Analytical - Comfortable preparing, analyzing, and drawing insights from data; can make sense of complex issues and ambiguous situations

• Agility - Experience in operating in a dynamic environment and adapting to achieve success

• Ethical Behavior - Handles sensitive and confidential situations with candor, confidence, and objectivity

• Leadership - Inspires and motivates others to perform well, accepts feedback from others. Ability to build relationships and influence others.

• Global Perspective - Ability to partner with Gartner associates across regions to effectively conduct business in a global environment

• Effective Change Agent - Ability to lead change, think out of the box, and make new ideas happen. Ability to effectively communicate vision and strategy.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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