Salesforce Production Support - Manager - 63387453

Job Summary

Overall Experience of 5 + Years in salesforce CRM-Sales, Service and Health Cloud and current role as Developer.

Responsibilities

• Identify and implement process improvements to enhance efficiency and effectiveness.
• Respond to and resolve incidents impacting the Salesforce environment, ensuring minimal disruption to users and business processes.
• Identify, diagnose, and resolve technical issues within the Salesforce platform, including bugs, performance problems, and integration issues.
• Monitor the health and performance of the Salesforce production environment, identifying potential issues before they impact users.
• Work closely with other teams, including development, business analysts, and end-users, to understand issues, gather requirements, and implement solutions.
• Participate in the planning and execution of Salesforce releases and upgrades, ensuring a smooth transition for users.
• Test and validate new features, customizations, and integrations to ensure they function correctly.

Certifications Required

Salesforce Certified Administrator

Applications will be accepted until May 15, 2025.

The annual salary for this position is between $80,000 - $130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.