Sr. Desktop Support (onsite)
 Cognizant North America | |
life insurance, parental leave, paid time off, paid holidays, 401(k)
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 United States, New York, New York | |
| 550 West 34th Street (Show on map) | |
 Apr 11, 2025 | |
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Sr. Desktop Support Location: New York - NY, USA (onsite) ***Work Authorization: This role is not eligible for company sponsorship now or in future. Job Summary: The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations. Roles and Responsibilities * Strong technical knowledge of desktop operating systems and software applications * Experience providing deskside support to end-users in a corporate environment * Excellent communication and customer service skills * Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices * Familiarity with remote access tools and techniques * Experience working with Active Directory and other directory services * Ability to manage multiple priorities and work effectively under pressure * Willingness to work flexible hours, including evenings and weekends, as required. * Level 2 onsite or remote support for complex customer issues and requests * Lead deployment of software releases, system upgrades and patches on end user devices * Accountable for procurement and Asset management of end user devices * Leading activities like customer relocations and departmental infrastructure build out * Analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution * Triage issues such as physical layers, usernames and passwords * Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus * Perform onsite installations or replacements of various hardware components and software repair * Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution * Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job * Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts ***Applications will be accepted until 4/17/25 Salary and Other Compensation: The annual salary for this position is [ $73,000 to $116,000] depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Why Cognizant?
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