Technical Analyst II - ServiceNow

At BOK Financial, our success starts with our incredible talent. Are you an experienced Technical Analyst II who enjoys problem solving? This is an opportunity to become involved in some major transformative projects and leverage new cutting- edge technology. Bring your passion for technical support. It's an exciting time to join us!

The Technical Analyst II is responsible for delivering superior services acting as a liaison between the line of business and IT with a focus on end user experience such as user interfacing, user flow, data flow, and/or other UI/UX strategies. Defining and performing analysis, design, programming, planning, implementation, and supporting moderate to complex systems software and procedures with a focus on our long term technology road map which require technical and systems knowledge. Manages plans, organizes, and controls projects which have an organizational impact as well as provides day-to-day support for complex applications systems.

Ourmission is toempower our company, teammates andcustomers through thedelivery of resilient andcustomer-centric technology. We achieve this by leveraging our expertise in technology and deepunderstandingofour business units.

* User Story Development: Write business requirements and document customer needs and expectations for simple projects.
* Workflow Creation: Analyze, design, plan, test, and deploy simple to complex systems software and programs. This includes researching and defining problem functions involving existing systems and programs, developing input and output requirements, and recommending appropriate design to meet those requirements.
* Business Process Modeling: Provide business process modeling and project estimates for simple projects and system enhancements.
* System Maintenance: Provide day-to-day support for the operation of complex application systems, developing complex test plans and scenarios, and designing and conducting program and integrated system tests.
* Training and Support: Train user personnel on new or modified systems by preparing training materials and conducting training one-on-one or in a classroom setting.
* Documentation and Reporting: Design, document, and provide reports through the use of report writers or through coordination with service providers.
* Technical Understanding: Have general technical understanding of single application data flows across multiple applications, software and system integrations, RDBMS principles, tiered environments, Cloud environments, and project management skills.

This level of knowledge is normally acquired through completion of a Bachelor's Degree in Information Technology or Computer Science or related field of study and/or 3-5 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations or equivalent combination of education and experience.

Key Qualifications:
* Experience with ServiceNow FSO: Proven experience in configuring and maintaining ServiceNow FSO modules.
* Workflow Development: Ability to design and implement workflows that meet business requirements.
* User Story Development: Experience in creating detailed user stories and translating them into technical requirements.
* Technical Skills: Proficiency in scripting languages (JavaScript, Glide), ServiceNow platform capabilities, and integration tools.
* Problem-Solving: Strong analytical skills to troubleshoot and resolve issues.
* Communication: Excellent communication skills to collaborate with stakeholders and team members.
* Single application data flows across multiple applications
* Software integration, system integration, and technology used
* RDBMS principles and tools
* Tiered environments (e.g. development, testing, UAT, production, DR)
* Application disaster recovery
* SQL Queries
* IT and IS standards and concepts
* Banking and payments industry and processes
* Solid conceptual thinking and analytical skills with the ability to provide resolution to problems of a moderate complexity. Enjoy working in teams and across departments to achieve business objectives while building strong relationships to become a trusted advisor and create raving fans. Influence change by being flexible and adaptable.
* Project Management Methodology (basic framework, phases, artifacts, process, and project funding)
* Quality / Testing Methodologies and tools
* IT lifecycle Governance
* Ability to effectively plan time, method, manner and sequence of own work assignments
* Agile, waterfall, or other project management strategy
* Oral and written communication skills to effectively represent self and BOKF
* Demonstrated ability to establish and build healthy working partnerships with clients, vendors and peers

Additional Considerations:
* Certifications: ServiceNow certifications in relevant modules can be a plus.
* Industry Knowledge: Familiarity with financial services operations and related processes.