NPI Program Manager-ThousandEyes

NPI Program Manager

Job Summary We are seeking a highly skilled and dynamic Program Manager to lead and coordinate key product go-to-market (GTM) initiatives.This role is critical in shaping and executing strategies that align product development, business operations, and customer success to drive market impact. The ideal candidate will bridge product management, strategy execution, and cross-functional collaboration skills to the table to ensure seamless delivery of our business goals.

What You'll Do

• Program Management

• Lead end-to-end delivery of cross-functional GTM initiatives, managing risks, business requirements, dependencies, and stakeholder expectations.

• Oversee readiness plans, ensuring flawless execution and customer/partner experiences.

• Facilitate cross-functional interlocks and manage the rhythm of the business with calendars, checkpoints, and status updates.

• Create and monitor execution roadmaps, tracking success metrics and providing analytical insights into financial and business performance.

• Data-Driven Insights

• Analyze data to guide decision-making, track KPIs, and communicate results to leadership.

• Define and measure success metrics for GTM efforts.

• Go-to-Market Leadership

• Partner with product management to craft offers with high commercial relevance, differentiation, and customer loyalty.

• Partner with product management to design GTM blueprints for various consumption models, including as-a-Service and cloud-native solutions.

• Build feedback loops between Business Units (BUs), customers, sales, and partners to optimize GTM success.

• Cross-Functional Collaboration & Change Management

• Work with product managers, marketing, sales, R&D, and customer success to ensure alignment and smooth execution.

• Lead organizational change management activities tied to strategy and GTM programs.

• Establish an environment of trust and innovation to navigate complexities effectively.

Who You Are

• Strategic Thinker: Able to turn abstract ideas into concrete plans and drive long-term goals while keeping teams focused.

• Collaborative Leader: Skilled at building trust and influencing stakeholders at all levels in both direct and matrixed environments.

• Clear Communicator: Capable of distilling complex concepts into concise, actionable insights for diverse audiences.

• Organized & Adaptable: Comfortable juggling multiple programs, anticipating risks, and adjusting to dynamic environments.

• Data-Driven Decision Maker: Committed to using insights and metrics to inform strategy, track progress, and identify opportunities for improvement.

Qualifications

• 8+ years of experience in program management or product management, preferably with GTM and cloud-based offerings.

• Proven track record of leading cross-functional initiatives and influencing senior leadership.

• Familiarity with networking, security, and cloud technologies; technical acumen is a plus.

• Proficiency in tools such as Jira, Confluence, Aha!, and data analysis/reporting platforms.

• Familiarity with Cisco Product Development Lifecycle is a plus.

• MBA or equivalent experience preferred.